An overview of ADSelfService Plus
In this digital era, protecting user identities has become essential for every organization. Cyberattacks have evolved from obvious phishing emails to highly convincing AI-generated messages that can trick even the most vigilant employees. Once these accounts are compromised, attackers can exploit them to access critical systems and exfiltrate sensitive data, leading to severe legal penalties and reputational damage.
A major factor behind these breaches is a lack of strong authentication controls. Accounts protected by only passwords are easy targets for credential theft and brute-force attacks. The absence of MFA leaves organizations vulnerable, especially as employees work remotely and rely on numerous cloud and on-premises applications. For IT administrators, this challenge is compounded by the high volume of password-related help desk tickets consuming valuable time that could be spent on more strategic initiatives.
ManageEngine ADSelfService Plus, an identity security solution combining MFA, SSO, and self-service password management, helps organizations overcome these challenges. It bridges the gap between user convenience and IT security by enabling employees to securely access corporate resources from anywhere while giving administrators complete visibility and control over identity-related operations.
This guide will walk you through key configurations, features, and best practices to help you leverage the full potential of ADSelfService Plus in strengthening and simplifying your organization’s identity security.
A feature overview
ADSelfService Plus offers a comprehensive suite of features to bolster your organization's security posture. Below is an overview of the key features:
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MFA
Secure self-service actions and access to enterprise endpoints, including workstations, servers, VPNs, RDP, and cloud applications, with phishing-resistant MFA methods such as FIDO passkeys, biometric authentication, and other custom verification factors.
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Conditional access
Enforce context-based authentication by evaluating parameters like the IP address, device type, access time, and geolocation. This applies stronger security while minimizing disruptions for legitimate users.
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Enterprise SSO
Simplify access with a single set of credentials for all applications. ADSelfService Plus supports SAML-, OIDC-, and OAuth-based applications, both on-premises and in the cloud, helping reduce password fatigue and simplify the login experience.
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Self-service password management
Empower users to reset forgotten passwords and unlock accounts independently without help desk intervention.
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Password sync
Synchronize AD passwords in real-time with cloud platforms and on-premises applications including Microsoft 365, Google Workspace, and Salesforce to enable users to maintain a single identity across hybrid environments.
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Password policy enforcer
Mandate strong passwords with granular password policies that extend beyond the native AD and enterprise application standards, enhancing security for user credentials.
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Password expiration notifications
Automatically notify users of upcoming password or account expirations via email, SMS, or push messages to prevent downtime and account lockouts.
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Cached credentials update
Enable remote users to reset their passwords and update cached credentials even when their devices are not connected to the domain controller, ensuring uninterrupted access during remote or offline scenarios.
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Directory self-updates
Enable users to update personal directory information, subscribe to mail groups, and find colleagues through the corporate directory, fostering a more self-sufficient workforce.
Business benefits
Integrating ADSelfService Plus into your IT infrastructure delivers tangible benefits:
- An enhanced security posture: Reduce the risk of credential-based attacks with adaptive MFA, phishing-resistant authentication, and robust password enforcement.
- A reduced help desk workload: Minimize password-related support tickets by enabling users to perform self-service password resets and account unlocks, empowering IT staff to focus on strategic initiatives.
- Higher user productivity: Enable employees to move seamlessly between applications with minimal friction and quickly regain access to their locked accounts with SSO and self-service features.
- Remote work enablement: Support a seamless remote work experience by enabling employees to securely reset their passwords or unlock their accounts from their own machines or through the ADSelfService Plus mobile app—without requiring VPN access or direct help desk assistance.
- Better compliance and visibility: Monitor password and authentication activities through detailed reports and logs, helping you adhere to compliance standards such as the GDPR, NIST guidelines, and the PCI DSS.
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