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Research shows that up to 30% of all calls to the help desk are password related. While help desk technicians handle most password reset or password change tickets, they're powerless when the request comes from remote users.
With users becoming increasingly mobile, forgotten and expired passwords could cause major business interruptions. When users are away from the office, they should be able to remotely reset passwords, thereby updating cached credentials in their machines on their own.
ADSelfService Plus, a web-based self-service password management, MFA, and SSO solution, allows users to securely reset their passwords in Active Directory (AD), automatically update cached domain credentials remotely on their machines, and more.
When users log on to an AD domain, a form of the logon information is cached locally on their machines (example: Windows 10 or Windows 7 laptops). Every time the user tries to log on to their Windows machine, this login information is verified against the cached login credentials stored in the machine. If the verification succeeds, the user is then allowed to access the machine. This cached credential allows users to log on to their Windows machines when they have no way of reaching the domain controller for authentication.
When a user forgets their password and it's reset in Active Directory by the IT help desk, the Windows cached credentials in the users' machines are rendered inaccurate and the user will not be able to access their machine. Even the help desk technician cannot assist them; resetting the password in Active Directory will not update the cached credentials because help desk technicians cannot change passwords remotely.
In some cases, remote users are unable to access their machines since their cached credentials have expired. Some users seldom connect to their corporate network via a virtual private network (VPN) or use remote connections (RDP), so they're not prompted to change their soon-to-expire Active Directory passwords from their Windows taskbar.
ADSelfService Plus comes bundled with a GINA/CP client, which places the Reset Password/Account Unlock link right on the Windows logon screen once installed. By clicking this link, users can reset their domain passwords. After a successful remote AD password reset, the cached password is automatically updated in the user's machine.
Automatically update cached credentials for remote users and empower users to perform self-service actions, eliminating password reset requests.
Give remote users the ability to regain access to their machines quickly even if they forget their passwords, which helps avoid any major business interruptions.
The process of calling the help desk and creating a password reset ticket, bringing the machine to a corporate location for re-authentication to the AD domain, and caching the new credentials is time consuming and expensive. ADSelfService Plus eliminates this process with auto-update of cached credentials.
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Free Active Directory users from attending lengthy help desk calls by allowing them to self-service their password resets/ account unlock tasks. Hassle-free password change for Active Directory users with ADSelfService Plus ‘Change Password’ console.
Get seamless one-click access to 100+ cloud applications. With enterprise single sign-on, users can access all their cloud applications with their Active Directory credentials. Thanks to ADSelfService Plus!
Intimate Active Directory users of their impending password/account expiry by mailing them these password/account expiry notifications.
Synchronize Windows Active Directory user password/account changes across multiple systems, automatically, including Office 365, G Suite, IBM iSeries and more.
Ensure strong user passwords that resist various hacking threats with ADSelfService Plus by enforcing Active Directory users to adhere to compliant passwords via displaying password complexity requirements.