Download Service Packs

Important :

Migrate from Build 14600, .., 14830 to 14840 Customers using build 14600, ..., 14830can install this Service pack for migrating to the latest build to address the listed issues. The correct patch name for the 14840 servicepack is ManageEngine_ServiceDesk_Plus_14840_SP-4.ppm Service pack SHA256 Value Copied! SHA256 Value dfff88066fb1e5af1924dc16cb31aebd4944f8602bb1b93c772500ded690fd6e Skip the forced backup Entry: -DSkipForcedBackUp_14840=true Know more ReadMe	TAA-compliant solution Migrate from Build 14840, .., 14990 to 15100 Customers using build 14840, ..., 14990can install this Service pack for migrating to the latest build to address the listed issues. SHA256 Value Copied! SHA256 Value SHA256 Value Copied! SHA256 Value Skip the forced backup Entry: -DSkipForcedBackUp_15100=true Know more ReadMe	Migrate from Build 15100, .., 15150 to 15200 Customers using build 15100, .., 15150can install this Service pack for migrating to the latest build to address the listed issues. The correct patch name for the 15130 servicepack is ManageEngine_ServiceDesk_Plus_15200_SP-5.ppm Service pack SHA256 Value Copied! SHA256 Value 55265970886a8789681551fc2387a96c7711546c6d568110b88de5e5ee3af861 Skip the forced backup Entry: -DSkipForcedBackUp_15200=true Know more ReadMe	Customers using build can install this Service pack for migrating to the latest build to address the listed issues. The correct patch name for the 15130 servicepack is ManageEngine_ServiceDesk_Plus_15280_SP-0.ppm Service pack SHA256 Value Copied! SHA256 Value 9b6ce042487b50a8c972f0ad95d7ead4dbb3793503be337116775e7ddbf36e66 Skip the forced backup Entry: -DSkipForcedBackUp_15300=true Know more ReadMe
Windows Go to < installation directory> \bin\scripts Open UpdMgr.bat Search for -Xmx2512m    %JAVA_OPTS% -Dtier-type=BEand add For ex :-Xmx2512m    %JAVA_OPTS% -Dtier-type=BE Save and execute the file to skip the forced backup process. Linux Go to < installation directory> \bin Open UpdateManager.sh Search for $JAVA -Xmx2512m    $JAVA_OPTS -Dtier-type=BEand add For ex :$JAVA -Xmx2512m    $JAVA_OPTS -Dtier-type=BE Save and execute the file to skip the forced backup process.

Important Note

If you are using an earlier build, follow the migration sequenceto upgrade to the latest version

Check out what is coming in future releases: Major Releases

Instructions to apply the Service Pack in Windows

Follow the instructions given below to upgrade ServiceDesk Plus in Windows.

Step 1:Stop the ManageEngine ServiceDesk service.

Step 2:Take a backup of the existing build for security reasons.

From command prompt, move to [ServiceDesk Plus-Home]\bin directory and execute backUpData.bat. This will start the backup process.

cmd> [ServiceDesk Plus Home]\bin

cmd> backUpData.bat

where, ServiceDesk Plus Home -> C:\ManageEngine\ServiceDesk

NOTE:

1. Taking a backup is essential to revert to the existing build without any loss of data if the upgrade fails due to unexpected reasons. The backup is stored under Backup folder in [ServiceDesk Plus Home] directory.
2. In Virtual Machines, you can take a snapshot of the machine to revert to the existing version in case of migration failure.
3. In MSSQL setups where the application and the MSSQL server are hosted in two different Virtual Machines, you must take a snapshot of both machines to avoid potential data loss.
4. In MSSQL setups, you can take a backup using the SQL server studio and save it as a .bak file. Attachments throughout the application will not be included in this type of backup.

Step 3:Download the .ppm file from the link

Step 4:Go to [ServiceDesk Plus Home]\bin and execute the file UpdateManager.bat.In the displayed pop up, click Browseand select the downloaded hotfix/PPM file.

Step 5:Click Installto start the installation process. If you are upgrading to version 12004 or above, the import certificate dialog box appears as given below:

Click hereto download the certificate.

Step 6:Click Browseand locate the certificate.

Step 7:Click Import. Follow the on-screen instructions and continue the upgrade process.

NOTE: This is a one-time process and the certificate will be automatically applied during future upgrades.

Click hereto find the Instructions to apply the Service Pack/Hotfix in Linux.

How can I find the Build Number of ServiceDesk Plus?

1. In the ServiceDesk Plus web client, click the "About" link on top right of the page.
2. You should see the Build number mentioned on the top right of the page.
3. Check the following image guide to locate the build number.
   

Any Issues During Upgrade?

Click herefor Help