Instructions to download the appropriate OpManager JRE PPM file
We have moved to the JRE version 1.6 from OpManager build 9400 onwards. The following instructions will help you move from the older OpManager JRE version to version 1.6.
To know which OpManager JRE upgrade PPM to download, follow the instructions below:
In the Web Client, click the "Support" link on the top right corner of the page and select "Support" from the drop down menu.
Look at the OS Name and Version and OpManager Versionon which OpManager is installed under the 'Installation & JVM information' pane (screenshot given below).
Now download the corresponding OpManager JRE PPM file to the OS Name and the bit version from the below link. For e.g. If you have installed OpManager in a Windows 64 bit OS, download 'JRE - 64 bit' from the 'For Windows' column.
Copy the downloaded OpManager JRE Upgrade PPM file under OpManager installation directory '/' folder e.g. C:\Program Files (x86)\ManageEngine\OpManager.
Now download and upgrade the Service Pack PPM as usual (Upgrade path table | Instructions to apply the Service Pack). Do not use JRE PPM file in Update Manager tool. It is enough if you just apply the Service Pack PPM. The Update Manager tool will internally handle the JRM upgrade before applying the Service Pack.
Instructions to apply the Upgrade Pack/ Service Pack