Most businesses are willing to empower its end-users to reset passwords and unlock accounts on their own through self-service, and reduce the load on help desk. But when it comes to updating profile information in Active Directory or subscribing to mail groups, they are reluctant to employ self-service for the fear of losing control over data consistency and security.
ADManager Plus, a 100% web-based Active Directory Management and Reporting solution, can now be integrated with ADSelfService Plus, the web-based self-service password management solution to alleviate this problem. The integration enables IT teams to mandate help desk approval for end-users’ self-service actions. IT admins or help desk technicians can make use of the workflow rules in ADManager Plus to approve users’ self-service actions and ensure that they are updated in Active Directory in a consistent and secure manner.
Before enabling this feature, you need to integrate ADManager Plus (if not installed, download it from here) with ADSelfService Plus. To integrate please follow the steps mentioned here.
Alternatively, you can install AD360, our IAM solution, to automatically install and integrate ADManager Plus with ADSelfService Plus. AD360 comes bundled with these two components, and you also get access to many other handy features. Download AD360 from here.
ADSelfService Plus, the web-based self-service password management solution for Active Directory, covers most of the routine help desk requests with its self-service functions. For issues that are beyond the scope of ADSelfService Plus, users are forced to call the help desk. Well, not anymore.
ServiceDesk Plus, an ITIL-based help desk solution with integrated asset and project management, can now be integrated with ADSelfService Plus to allow users to raise help desk tickets on their own for all IT issues. Users can instantly access the ServiceDesk Plus’s help desk portal from the self-service portal of ADSelfService Plus. Users will be automatically logged in to the help desk portal through single sign-on. There they can raise help desk tickets for issues that are not covered by ADSelfService Plus.
To integrate ServiceDesk Plus (if not installed, download it from here) with ADSelfService Plus, please follow the steps mentioned here.
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