Reduce Tickets

Reduce Help Desk Password Tickets/Cost

Every organization strives to implement better practices and utilize every resource available with them to the fullest extent and stay ahead of its competition. To stay competitive it is necessary that all employees remain focused on their roles and are able to contribute better. For this a hassle free environment is necessary and also the need of the hour.

Considering that 30% of time is wasted in an organization waiting for a password reset ticket to be solved there, a significant loss in productivity of an employee and hence overall productivity of an organization. ADSelfService Plus is a web based Active Directory user password reset solution which helps to address the unproductive time an employee has to wait for any of his change password tickets.

This self-password reset tool allows an administrator to provide an employee/domain user with access to a web-based self service portal, thereby letting the domain user to securely reset his password or unlock his account - using the password reset/account unlock web interface - by answering a set of secret questions/reproducing the verification code.

ADSelfService Plus provides the following benefits to an employee and an organization:

  • Reduces the overall downtime of a computer
  • Allows users to self-reset/unlock their passwords/accounts securely
  • Allows users to self-update their profiles
  • Reduces password reset tickets/user account lockouts
  • Increases overall productivity of your employees
  • Allows helpdesk to focus on more pressing and important tasks
  • Reduces Help Desk Workload to a great extent
  • Reduced cost to maintain helpdesk workforce
  • Decrease in attrition rate on avoiding repetitive and mundane tasks
  • Secured Reset with control held with the domain user itself
  • Improved security with a set of validation questionnaire

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Some other benefits of ADSelfService Plus - Self Service Reset Password Management

Other features

Self Reset Password

Free Active Directory users from attending lengthy help desk calls by letting them self-service the password reset task. Password reset just a click away with ADSelfService Plus!

Self Unlock Account

Free Active Directory users from lengthy help desk calls with ADSelfService Plus's self-account unlock option. Unlocking an account with ADSelfService Plus is child's play!

Active Directory Change Password

Hassle-free password change for Active Directory users with ADSelfService Plus. Without help desk assistance users can change their passwords from 'Change Password' console.

Corporate Directory Search

A quick search facility that enables Active Directory users to scout for information about peers by using search keys like phone no., e-mail id, first/ last name of the personality being searched.

Winlogon (CTRL+ALT+DEL) Password Reset

Provide Active Directory user the comfort of resetting password at the press of CTRL+ALT+DEL keys with ADSelfService Plus! One of the three modalities for performing the password reset task.