ServiceDesk Plus - MSP 8.2

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Complete Help Desk for Managed Service Providers

ServiceDesk Plus - MSP Editions

ServiceDesk Plus - MSP is available in three editions. Pick the edition that suits you the best.

  • Standard Edition
  • Professional Edition
  • Enterprise Edition

Standard Edition: Help Desk Only

Professional Edition: Includes Help Desk & Asset Management.

Enterprise Edition: Includes Help Desk with ITIL capabilities, Asset Management, Project Management & CMDB.

Please contact to get your quote.

  ServiceDesk Plus - MSP
Standard Edition
ServiceDesk Plus - MSP
Professional Edition
ServiceDesk Plus - MSP
Enterprise Edition
Account Management
Help Desk
Service Catalog   Add-on
Automatic Ticket Dispatch
Problem Management    
Change Management   Add-on
Automated Billing
Project Management Add-on Add-on
CMDB   Add-on
Account based color themes
Multi-level approvals in Service Catalog   Add-on
Asset depreciation assessment  
Change Approval Board (CAB)   Add-on
Approved change reports for scheduling   Add-on
Change calender for easy scheduling   Add-on
Change history   Add-on
Automatic email to ticket conversion
Active Directory Integration
LDAP Integration
Import from CSV files
User Survey
Complete History of Request
Multi Site Support
Scheduler
Remote Desktop Sharing - Across Networks
Remote Desktop Sharing - Within Network  
IT Help Desk Reports
  • Canned Reports
  • Customizable Reports
  • Query Builder
  • Scheduled Reports
  • Export as CSV, XLS & PDF
Automatic Dispatch
SLA Management
Automatic Case Routing
Auto Device Discovery  
Notify Technicians
Holidays / Operational Hours
Knowledge Base
Self Service Portal
Asset Management  
Purchase Management  
Contracts  
Custom Request Form Templates
Flash Reports
Operating systems supported      
  • Windows
  • Linux
Database Support      
  • PostgreSQL
  • MS SQL
Pricing (starts at) Completely Free $1195 $3595