The Business Need with the Solution
:
Every k12 institution is coming in for great competition
in providing quality education. In the midst of all this,
the educators have their task cut out in leveraging technology
to brand their education delivery process right from development,
distribution and deliverance.
More often than not the first point of contact for a support
request is a teacher or a staff member in the campus who
is thought to have the relevant technical expertise. It
is quite common that the staff member is not able to resolve
the request and hence the request tends to get escalated
to the second rung team (district level help desk team).
ManageEngine ServiceDesk Plus
has been implemented
in a number of public schools, tertiary institutions, private
colleges, charter schools etc that have been found to offer
uninterrupted online delivery of content, managing on-campus
resources and maintenance of technological infrastructure.
ManageEngine ServiceDesk Plus offers a tailor made
solution in your education environment to empower your
ICT
technicians to remain at their best when it comes to
service delivery.
"I chose ServiceDesk Plus because the views are
really good, it has all the activities we want based on
incident management, change management and knowledgebase.
Another very important detail is that the communication
by mail is very fast.
I would say that the results of implementing ManageEngine
ServiceDesk Plus are combined incident management and shared
solutions. Three locations are working more together although
they all keep their own style. The implementation of ServiceDesk Plus has been a success with many students learning to
work with it. And I for one person would recommend it when
implementing other service desk applications available in
the market."
- Chris Schipper, MBO school, Netherlands
