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Ohio Department of Education

Help Desk Software Case Study

How ServiceDesk Plus Helped Ohio Department of Education

The Challenge

Ohio Department of Education was using Numara Track IT for their IT operations till last year. The initial purchase of the solution cost them abotu $75,000 and almost 6 weeks to implement the solution. They were paying an annual maintenance of $15,000 every year. Numara Track IT is one of the pioneers in Help Desks but they didn't improve over the years with respect to the advancement in the help desk industry.

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