ManageEngine ServiceDesk Plus - Service Desk Plus Editions

Note: ServiceDesk Plus 6.0 customers will move onto ServiceDesk Plus 7.0 Professional Edition. Upgrade to ServiceDesk Plus 7.0 Enterprise Edition is available too. Please contact sales@manageengine.com to get your quote.

	Service Desk Plus Standard Edition	Service Desk Plus Professional Edition	Service Desk Plus Enterprise Edition
Help Desk
Automatic email to ticket conversion
Active Directory Integration
LDAP Intergration
Import from CSV files
User Survey
Complete History of Request
Multi Site Support
Scheduler
Remote Desktop Sharing
IT Help Desk Reports
Canned Reports
Customizable Reports
Query Builder
Scheduled Reports
Export as CSV, XLS & PDF
Automatic Dispatch
SLA Management
Automatic Case Routing
Auto Device Discovery
Notify Technicians
Holidays / Operational Hours
Knowledge Base
Self Service Portal
Asset Management
Purchase Management
Contracts
CMDB
Incident Management
Custom Request Form Templates
Problem Management
Optional Problem Closure Rules
Problem Management Workflow Problem Analysis Work Around & Solutions Incidents & Problem associations
Free flowing text and attachments support for Problem Recording
Comprehensive Problem Reports
Change Management
Flash Reports
Support different Types of Change Standard Change Minor Change Major Change Significant Change
Change Approval Board
Approved Change Reports for scheduling
Forward Schedule of Changes
Change Calender for easy scheduling
Change History
Operating System Support
Windows
Linux
Database Support
MySQL
MS SQL
Pricing (starting at)

Enterprise Management & Security Products
Active Directory Management Active Directory Auditing Application Monitoring Asset Management Bandwidth monitoring & Traffic Analysis Customer Support Software Desktop Management EventLog Analyzer Facilities Management Firewall Analyzer Free Active Directory Tools Free Windows Tools Help Desk Software Load Testing	MSP Platform MSP Help Desk Software Network Configuration Management Network Monitoring Software Network Security Scanner with Patch Management OS Deployment Password Management Self-Service Password Management Storage Management Software Switch Port & IP Address Management VoIP Monitoring WiFi Manager Website Monitoring (SaaS)

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