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ServiceDesk plus is available in 3 editions. Pick the edition that suits you the best.
- Standard Edition
- Professional Edition
- Enterprise Edition
Standard Edition: Help Desk Only
Professional Edition: Includes Help Desk & Asset Management.
Enterprise Edition: Incident, Problem Management, Change management with CMDB.
Note: ServiceDesk Plus 7.6 customers will move onto ServiceDesk Plus 8.0 Professional Edition. Upgrade to ServiceDesk Plus 7.0 Enterprise Edition is available too. Please contact sales@manageengine.com to get your quote.
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Service Desk Plus
Standard Edition |
Service Desk Plus
Professional Edition |
Service Desk Plus
Enterprise Edition |
| Help Desk |
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| Manager Dashboard |
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| Automatic email to ticket conversion |
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| Active Directory Integration |
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| LDAP Integration |
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| Import from CSV files |
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| User Survey |
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| Complete History of Request |
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| Multi Site Support |
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| Scheduler |
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| Remote Desktop Sharing |
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| IT Help Desk Reports |
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| Automatic Dispatch |
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| SLA Management |
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| Load Balancing |
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| Auto Device Discovery |
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| Agent-based scanning |
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| Distributed asset scan |
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| Notify Technicians |
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| Holidays / Operational Hours |
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| Knowledge Base |
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| Self Service Portal |
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| API Integration |
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| Asset Management |
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| Purchase Management |
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| Contracts |
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| CMDB |
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| Service Catalog |
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| Service Request Approval |
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| Incident Management |
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| Custom Request Form Templates |
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| Problem Management |
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| Optional Problem Closure Rules |
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Problem Management Workflow
- Incidents & Problem associations
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| Free flowing text and attachments support for Problem Recording |
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| Comprehensive Problem Reports |
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| Change Management |
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| Flash Reports |
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Support different Types of Change
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| Change Approval Board |
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| Approved Change Reports for scheduling |
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| Forward Schedule of Changes |
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| Change Calender for easy scheduling |
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| Change History |
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| Operating System Support |
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| Database Support |
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| Pricing (starting at) |
$495 |
$995 |
$2995 |
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