Editions Comparison

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SDP Editions

Standard Edition: Help Desk Only (Free Forever - Unlimited Technicians/Tickets/Users)

Professional Edition: Includes Help Desk & Asset Management.

Enterprise Edition: Help Desk, Asset Management, ITIL and Project Management.

SDP Editions

Standard Edition

Help Desk Only. (Free Forever - Unlimited Technicians/Tickets/Users)

  • Help Desk
  • Manager Dashboard
  • Automatic email to ticket conversion
  • Active Directory Integration
  • LDAP Integration
  • Import from CSV files
  • User Survey
  • Complete History of Request
  • Multi Site Support
  • Scheduler
  • IT Help Desk Reports
    • Canned Reports
    • Customizable Reports
    • Query Builder
    • Scheduled Reports
    • Export as CSV, XLS & PDF
  • Automatic Dispatch
  • SLA Management
  • Load Balancing
  • Notify Technicians
  • Holidays / Operational Hours
  • Knowledge Base
  • Self Service Portal
  • API Integration
  • IT Project Management [Add-on]
  • Incident Management
  • Custom Request Form Templates
  • Password Reset Tool [Add-on]
  • Flash Reports
  • Operating System Support
  • Database Support

Professional Edition

Includes Help Desk & Asset Management

  • Remote Desktop Sharing
  • Auto Device Discovery
  • Agent-based scanning
  • Distributed asset scan
  • Asset Management
  • IT Project Management [Add-on]
  • Purchase Management
  • Contracts
  • CMDB [Add-on]
  • Service Catalog [Add-on]
  • Problem Management [Add-on]
  • Change Management [Add-on]
  • Includes all features of standard edition

Enterprise Edition

For very large enterprises & Service providers

  • Priority Matrix
  • IT Project Management
  • CMDB
  • Service Catalog
  • Service Request Approval
  • Problem Management
    • Optional Problem Closure Rules
    • Problem Management Workflow
      • Problem Analysis
      • Work Around & Solutions
      • Incidents & Problem associations
    • Free flowing text and attachments support for Problem Recording
    • Comprehensive Problem Reports
  • Change Management
    • Support different Types of Change
      • Standard Change
      • Minor Change
      • Major Change
      • Significant Change
    • Change Approval Board
    • Approved Change Reports for scheduling
    • Forward Schedule of Changes
    • Change Calender for easy scheduling
    • Change History
  • Includes all features of professional edition
  Standard Edition Professional Edition Enterprise Edition
Help Desk
Manager Dashboard
Automatic email to ticket conversion
Active Directory Integration
LDAP Integration
Import from CSV files
User Survey
Complete History of Request
Multi Site Support
Scheduler
Remote Desktop Sharing  
IT Help Desk Reports
  • Canned Reports
  • Customizable Reports
  • Query Builder
  • Scheduled Reports
  • Export as CSV, XLS & PDF
Automatic Dispatch
SLA Management
Priority Matrix    
Load Balancing
Auto Device Discovery  
Agent-based scanning  
Distributed asset scan  
Notify Technicians
Holidays / Operational Hours
Knowledge Base
Self Service Portal
API Integration
Asset Management  
IT Project Management Add-on Add-on
Purchase Management  
Contracts  
CMDB   Add-on
Service Catalog
  • Service Request Approval
  Add-on
Incident Management
Custom Request Form Templates
Problem Management
  • Problem Management Workflow
    • Problem Analysis
    • Work Around & Solutions
    • Incidents & Problem associations
  • Optional Problem Closure Rules
  • Free flowing text and attachments support for Problem Recording
  • Comprehensive Problem Reports
  Add-on
Change Management
  • Support different Types of Change
    • Standard Change
    • Minor Change
    • Major Change
    • Significant Change
  • Change Approval Board
  • Approved Change Reports for scheduling
  • Forward Schedule of Changes
  • Change Calender for easy scheduling
  • Change History
  Add-on
Password Reset Tool Add-on Add-on Add-on
Flash Reports
Operating System Support    
  • Windows
  • Linux
Database Support      
  • Postgre SQL
  • MySQL
  • MS SQL
Starts @ Completely free $395 $995