Customer Support Software, Help Desk Software
Customer Support Software for Financial Institutions
In financial institutions, the whole business revolves around time. Time is money. Timely support to the customers is the real deal maker in this industry which has cut-throat competition. Be it a bank, or stock broking or financial consulting, servicing the customers is the most important aspect of business. Financial Institutions have always been an early adopter in the modern technologies as they have made their life simple and secure. SupportCenter Plus as an customer support software has been helping a number of financial service companies in various domains like banking, consulting, insurance etc., to
serve the customers better
How Business Units can be used by a Financial Institution?
Financial services are divided in to different domains like Banking, Insurance, Stock Broking, Financial Consulting etc. Each has their own way of doing business and SupportCenter Plus' business units can be customized according to the nature of Business. For instance, if a bank wants to implement business units through SupportCenter Plus, each business unit can be implemented separately in the application. A bank can have different business units like Credit Card, Accounts and Deposits. Each division will have sub-branches like the accounts can have Savings and Current account. The customers can be companies or individuals. The same 4-level hierarchies will help other financial service companies to divide their organization in to different business units and support customers accordingly with complete flexibility.