Free Webinar

How to eliminate service process inefficiencies and save costs

Harness data-driven strategies for streamlined service operations and cost savings

Date & Time

April 30, 2024 2pm AEST | 10am GMT | 10am PST

Presented by:

Nimisha Karnam, Product Marketer, Analytics Plus

Agenda

To optimize business performance, it's essential to navigate service process inefficiencies, which can be a daunting task. From overlooked ticket queues to misaligned processes and communication bottlenecks, these challenges often seem obscure and endless.

The key is not just to identify what isn't working, but also to engineer effective solutions, so service desks can eliminate these discrepancies and pave the way for substantial productivity improvements.

This webinar uncovers actionable strategies to streamline service operations and drive significant cost savings:

Measure chatbot adoption and continually drive success
Discover and curb technician-level inefficiencies
Optimize process efficiency from ticket creation to closure for enhanced service delivery
Tackle cross-departmental impediments for better coordination and improved service desk processes

Choose your session

See what our customers have to say

Analytics Plus has helped increase our service desk productivity and overall responsiveness. We are now able to respond to incidents and service requests faster, resolve more requests, and continuously improvise our processes."

David Whitfield, IT customer services manager, F4 IT Services