Frequently Asked Questions


1.   How to install Desktop Central MSP agent?
2.   Which market segment does Desktop Central MSP target?
3.   How does it differ from Desktop Central standalone product?
4.   What are the system requirements for Desktop Central MSP?
5.   What operating systems does it support?
6.   What are the ports used by Desktop Central MSP?
7.   Will I get free technical support during evaluation?
8.   Will there be data migration between Beta and GA release versions?
9.   Will the Desktop Central Agent, captured during OS Imaging recognize computer name changes?
10.  Which exe should I download, a 32 bit or 64 bit version?
11.  Can I generate bills for clients based on usage?
12.  Can I limit the number of managed endpoints(desktops, mobile devices, servers, etc) for specific customers?
13.  How can one reach computer and domain in customer environment?
14.  If I manage more number of customers, will that consume more bandwidth?
If you are using a distribution server, bandwidth consumption would be low as the clients' endpoints use local bandwidth to download updates from distribution server.
15.  How to add a domain?
16.  Is it possible to add/store customer details like mail, address, contact details, etc. for each client?
17.  Is it possible for a customer to be managed by several administrators?
18.  How is customer data protected in Desktop Central MSP?

Remote Control

1.   Which ports must I open to use the Remote Control feature?
2.   Which ports must I open to use the File Transfer feature during a remote control session?
3.   Can I view multiple monitors of a remote computer simultaneously?
4.   The UI-rendering while using the Remote Control feature is slow. How can I improve its speed?
5.   What is the difference between Fast and Best Compression levels?
6.   On which browsers can I use the Remote Control feature?
7.   Is it possible for multiple users to login remotely to a computer at the same time?
8.   How do I lock a keyboard or a mouse or blacken the display on a remote computer?

Mobile Device Management

Refer the FAQ page of MDM for more details and better clarity.

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