How to install Endpoint Central MSP agent?
First create a remote office with distribution server or direct communication. Then install the agent from Scope of Management -> Comupter -> Download Agent. Find more details
here. To install agents in Linux machines, click
here.
Which market segment does Endpoint Central MSP target?
The target market for Endpoint Central MSP are the Managed Service Providers (MSPs) who would offer Desktop Management services for their customers. It can be used by MSPs of any size viz. Small, Medium or Large. You can manage up to 25000 computers with a single installation.
How does it differ from Endpoint Central standalone product?
While Endpoint Central MSP is meant for managing multiple endpoints across several clients for MSPs, Endpoint Central is for managing computers of a single customer.
What are the system requirements for Endpoint Central MSP?
Click
here to know about the hardware Requirements for Endpoint Central MSP.
What operating systems does it support?
Click
here to know about the Operating Systems supported by Endpoint Central MSP.
What are the ports used by Endpoint Central MSP?
Here is a list of ports... (content continues unchanged)
Will I get free technical support during evaluation?
Yes, you can get free technical support... (content continues unchanged)
Will the Endpoint Central MSP Agent, captured during OS Imaging recognize computer name changes?
In case your client is building an OS image... (content continues unchanged)
Which exe should I download, a 32 bit or 64 bit version?
You can choose to download... (content continues unchanged)
Can I generate bills for clients based on usage?
Yes, you can generate bills... (content continues unchanged)
Can I limit the number of managed endpoints for specific customers?
While creating a customer... (content continues unchanged)
How can one reach computer and domain in customer environment?
One can achieve this using the AD connector.
If I manage more number of customers, will that consume more bandwidth?
If you are using a distribution server... (content continues unchanged)
How to add a domain?
Installing a distribution server... (content continues unchanged)
Is it possible to store customer details like mail, address, contact details, etc. for each client?
While creating new customers... (content continues unchanged)
Is it possible for a customer to be managed by several administrators?
We can create various user accounts... (content continues unchanged)
How is customer data protected in Endpoint Central MSP?
Each customer, managed under Endpoint Central MSP... (content continues unchanged)
What are the functions of the Default Remote Office?
A remote office called Default Remote office... (content continues unchanged)
How does the integration between ServiceDesk Plus MSP and the free edition of Endpoint Central MSP work?
When integrating ServiceDesk Plus MSP... (content continues unchanged)
How to add / remove customer?
To add customers, kindly follow this document
To remove customers, Navigate to the Admin tab > Customers. In the customers table under the action column, open the action panel to delete the customer.
Before deletion of a customer, it is recommended to remove the managed agents.
Kindly download the billing documents as their records will be removed after deleting the customer.
Remote Control
Which ports must I open to use the Remote Control feature?
You must open the following ports... (content continues unchanged)
Which ports must I open to use the File Transfer feature during a remote control session?
File transfer uses the same port... (content continues unchanged)
Can I view multiple monitors of a remote computer simultaneously?
Yes, you can view multiple monitors... (content continues unchanged)
The UI-rendering while using the Remote Control feature is slow. How can I improve its speed?
You can set the compression level to Fast... (content continues unchanged)
What is the difference between Fast and Best Compression levels?
When you set the compression level... (content continues unchanged)
On which browsers can I use the Remote Control feature?
You can use the Remote Control feature... (content continues unchanged)
Is it possible for multiple users to login remotely to a computer at the same time?
Yes, it is possible for multiple users... (content continues unchanged)
How do I lock a keyboard or a mouse or blacken the display on a remote computer?
You can lock a keyboard or a mouse... (content continues unchanged)
Endpoint Central MSP Cloud
Check out the frequently asked questions on Endpoint Central MSP Cloud here.
Mobile Device Management
Refer the FAQ page of MDM for more details and better clarity.
Free Edition