Join 100,000+
successful IT help desks

Support end users, empower technicians

IT help desk software

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

Built to supercharge your IT help desk

 

Best practice ITSM
workflows

 

Powerful integrations
with IT management
apps

 

Smart
automation

 

Extensive reporting
capabilities

 

Codeless
customizations

 

Deploy on cloud or
on-premises

Flexible plans for your IT needs

Standard
IT help desk software

The perfect starter kit to get your ticketing right.

  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports
Professional
help desk + asset management

The right package for integrated IT Asset management.

  • Help desk management
  • IT asset discovery
  • Software asset management
  • Asset inventory reports
  • Purchase &
    contracts management
Enterprise
help desk + ITIL® + asset + project

The complete ITIL® ready ITSM suite with all features that an IT service desk needs.

  • Incident management
  • Problem management
  • Change management
  • IT project management
  • Service catalog
  • Asset management
  • CMDB (Available only on-premises)
ITIL-based features designed for your IT help desk
  Incident Management
 
Gain control of your help desk

Reduce outages, improve agent productivity, meet SLAs, and manage the complete lifecycle of your IT tickets.

 Problem Management
 
Go beyond firefighting

Classify, analyze, and take problems to closure. Analyze the root cause and reduce repeat incidents in your IT.

 Change Management
 
Manage changes with precision

Streamline planning, approval, and implementation with automated work flows. Ensure that there are no more unauthorized or failed changes.

 Service Catalog
 
Optimize service delivery

Create and publish your service catalog with custom service level agreements (SLAs) and multi-stage approvals. Ensure better end user satisfaction and better visibility for IT.

 CMDB
 
Get the bigger picture

Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision making.

 IT Project Management
 
Deliver IT projects on time

Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery.

 Reports
 
Drive decisions with the right data

Use canned and custom reports to gain the right insights. Monitor the health of your IT help desk performance using real-time and customizable dashboards.

 Integrations
 
Collaborate with other IT systems

Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and active directory. Get what you always wanted - 360-degree visibility of your IT!

 Asset Management
 
Streamline asset management

Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.