Help Center
Quick Start
- Overview
- System requirements
- Minimum privileges required
- Default port configuration
- Installing DataSecurity Plus
- Uninstalling DataSecurity Plus
- Starting DataSecurity Plus
- Launching DataSecurity Plus
- Configuring your solution
- Licensing details
- Applying a license
File Auditing
- About File Auditing
- Domain configuration
- File server configuration
- Failover cluster configuration
- NetApp server configuration
- Workgroup configuration
Setting up File Audit
Dashboard
Reports
Alerts
Configuration
Storage Configuration
File Analysis
- About File Analysis
Setting up File Analysis
Dashboard
Reports
Alerts
Configuration
Data Risk Assessment
- About Data risk assessment
Setting up Data risk assessment
Dashboard
Reports
Ownership analysis
Configuration
Endpoint DLP
- About Endpoint DLP
Setting up Endpoint DLP
Reports
Alerts
Prevention policies
Configuration
Cloud Protection
- About Cloud Protection
- Gateway Server Configuration
- Certificate Authority Configuration
- Gateway Configuration in Endpoint
- Manage Certificate Trust Store
- Threat Analytics Database
- Manage Banned Applications
- Manage Authorized Applications
- Gateway Server Failover
- Two-way SSL configuration
- Global Insight
- Application Insight
- User Insight
- Shadow Application Insight
- Banned Application Insight
- Cloud Access Reports
- Application Insights
- Shadow Cloud Application Reports
- Banned Cloud Application Reports
- File Upload Reports
- Cloud App Discovery
Setting up Cloud Protection
Dashboard
Reports
Storage Configuration
Administrative settings
- Technician configuration
- Notification filters
- Manage agent
- Agent settings
- SIEM integration
- Business hours configuration
- Two-factor authentication
- Workgroup configuration
- Security policy
Email configuration
General settings
- Connection
- Personalize
- DataSecurity Plus Server
- Privacy Settings
- Disk utilization
- Schedule Retention Policy
Policy Configuration
Release notes
2024
2023
2022
2021
2020
2019
2018
2017
2016
2015
Troubleshooting
- HTTP communication failure
- Dormant DataEngine
- Secure Gateway server failure
- RPC communication failure
- Known issues and limitations
- Known errors and solutions
Guides
- Agent document
- How to Migrate/Move DataSecurity Plus
- How to apply SSL certificate
- How to automate DataSecurity Plus database backup
- How to set alerts in DataSecurity Plus
How to troubleshoot dormant DataEngine
A dormant DataEngine Xnode application disrupts efficient functioning of the product by making certain features unavailable. A delay in the response could mean your data security department is losing track of valuable insights. If your DataEngine is not running, try the Services methods described below to resolve the issue.
Start the DataEngine via Services:
Here's how you could fix a dormant DataEngine via the Services application:
- In the machine where the DataSecurity Plus DataEngine is installed, click the Windows icon on your desktop and open the Services app.
- Right-click ManageEngine DataSecurity Plus - DataEngine XNode and start the service.
If this does not start the DataEngine, try the Command Prompt method.
Start the DataEngine via Command Prompt:
- In the machine where the DataSecurity Plus DataEngine is installed, open an elevated Command Prompt and delete the service by running the command: sc delete "ManageEngine DataSecurity Plus - DataEngine XNode"
- Restart the DataSecurity Plus application.
If the issue persists, contact us at support@datasecurityplus.com