Troubleshooting Guide for APM Insight .NET Agent

This document highlights best practises for identifying and resolving common issues in APM Insight .NET application monitoring.

Note

For more .NET related troubleshooting topics, please refer to this Knowledge Base folder.

1. How to verify the license key for an APM Insight .NET application?

Problem statement: The APM Insight .NET monitor is not created in the OpManager Nexus web client because of an empty or invalid license key.

Prerequisite: The OpManager Nexus APM Insight .NET agent should be installed.

Solution: Check out the respective Knowledge Base article or YouTube video for the solution.

2. How to identify and resolve conflicts between other APM products and the APM Insight .NET agent?

Problem statement:

The APM Insight .NET monitor is not created in the OpManager Nexus web client because of an empty or invalid license key. You are experiencing either of the below issues and suspect that another APM product is interfering with the OpManager Nexus .NET agent.

  1. The .NET monitor is not created under APM > APM Insight > Applications, even after the .NET agent installation is complete.
  2. The .NET monitor stopped receiving data from the application.

Prerequisite: The OpManager Nexus APM Insight .NET agent should be installed.

Solution: Check out the respective Knowledge Base article or YouTube video for the solution.

3. No data was captured, or no monitor was created for the IIS-hosted application

Problem statement: The APM Insight .NET monitor is not created or data is not captured for a .NET IIS application in the OpManager Nexus portal.

Prerequisites:

  • The OpManager Nexus APM Insight .NET agent must be installed.
  • The IIS application must be deployed and accessible.

Solution: Check out the respective Knowledge Base article or YouTube video for the solution.

4. No data was captured, or no monitor was created for the .NET Windows Service

Problem statement: The APM Insight .NET monitor is not created or data is not captured for a .NET Windows Service in the OpManager Nexus portal.

Prerequisites:

  • The OpManager Nexus APM Insight .NET agent must be installed.
  • The Windows Service should be properly registered and executable.

Solution: Check out the respective Knowledge Base article or YouTube video for the solution.

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