Different User Roles and Role Based Access Permissions
Organization Role and OpManager Nexus Role
There are various roles and user privileges allocated to individual users in OpManager Nexus. The users of the organizations can assume various roles in OpManager Nexus based on specific requirement. The roles available are categorized under Zoho Organization account roles and OpManager Nexus account roles.
What is an...
Organization Role:
OpManager Nexus is a service by Zoho Corporation and use Zoho Accounts as a service for single-sign-on. Hence, the original OpManager Nexus Portal Admin will be delegated with a Zoho Organization Account. There are two major roles in a Zoho Organization account viz., Org Admin and Org User. As an Organization admin, you can assign or change the user organization roles using Zoho Directory. For further clarification you can contact OpManager Nexus support team.
Following are the user roles in an Organization Account:
- Org Admin: Org Admins have complete user management control over their Zoho Organization account. If they have the Super Admin or Admin role in their Organization account, they can add anyone as a OpManager Nexus Team's Portal User.
- Org User: Org Users have no control on user management, but if they have Portal Admin role in OpManager Nexus account, they can add any existing Zoho Organization user as a OpManager Nexus Team's Portal User.
Note- Learn more about the various privileges of a Zoho Organization Role.
- Your role in the Zoho Organization account purely dictates your OpManager Nexus Teams account privileges.
- A user email address can't be linked to multiple Zoho Organization accounts (and OpManager Nexus accounts). If you wish to add a user (who is already a part of another Zoho Org account) to your Zoho Org account–the user will need to exit that Organization account first, before joining your Organization.
A few points to ponder before learning about the various Team Portal roles:
- OpManager Nexus Portal Admin rights alone doesn’t gurantee you any privilege to add a user; you must have the Organization Admin role as well.
- There can be multiple Organization Admins, but only a single Organization Super Admin.
OpManager Nexus Team Management Roles:
Based on specific roles, OpManager Nexus lets you have complete or limited control over the access levels of various teams in your OpManager Nexus Team Management portal. There are two roles in OpManager Nexus Team Portal account–Portal Admin and Portal User. The following are the user roles in OpManager Nexus, which can be entailed to a particular contact:
- Portal Admin: Portal Admin for your Teams Management account will have unrestricted operational and management control over created Teams. However, no access will be extended to other Team Accounts, unless associated. Account Contact will have unrestricted access to entire Teams Management Portal.
- Portal Users: Portal Users will have read-only access for Teams Management.
The following table explains the Portal Admin and Portal User roles and their related privileges in detail:
| Function/Roles | Portal Admin | Portal User |
| Add/Edit/Delete Monitor in Team Account | No Access (until associated) |
No Access (until associated) |
| Access Teams in Team Management Portal |
No Access (until associated) |
No Access (until associated) |
| Add/Edit Team Management Users | Read and Write | View |
| Add Teams | Read and Write | View |
| Edit Teams | No Access (until associated) |
No Access |
| Terminate Teams | No Access (until associated) |
No Access |
| Customize Team Management Settings | Read and Write | View |
| Purchase Add-ons and alert credits, raise Purchase Orders | Read and Write | No Access |
| Modify Team Subscriptions | Read and Write | View |