IT operations management (ITOM) can be defined as the process of supervising the various physical and virtual components of an IT infrastructure; ensuring their performance, health, and availability; and enabling them to work seamlessly with other components of your infrastructure. IT operations management (ITOM) also plays an active part of larger IT management models, including IT infrastructure management (ITIM), data center infrastructure management (DCIM), etc.
Businesses today, irrespective of their industry, are largely dependent on IT. Organizations' IT infrastructures need to be robust and agile. This can only be achieved by accurate and efficient management of IT operations that ensures these operations are performing at optimum levels.
Various factors stand as barriers between network admins and efficient IT operations management. Some of such barriers include,
Failing to monitor your device health and performance can lead to device downtime, amounting to major losses on a day-to-day basis. Customers today have high expectations; they expect devices to be available 24/7, meaning the method of fixing things when they break doesn't work anymore.
Monitoring device performance allows you to proactively identify device outages, which otherwise lead to an assortment of issues such as loss of productivity, unresponsive devices, expenses in terms of device maintenance, etc.
Most networks today require high-speed internet connections to efficiently operate the large number of devices present in them. If traffic moving through an infrastructure is not regulated, applications and infrastructure components will be left competing for bandwidth.
Unregulated bandwidth and traffic can lead to a barrage of issues and result in an unpleasant experience for the end user. This includes slow loading time, closed connections, loading interruptions, applications not responding, etc.
Configuration management focuses on ensuring consistency in product performance by identifying which components have been changed and why. In a multi-user environment, it's tedious and time-consuming to track configuration changes and the users that made them. Faulty configuration changes can cause failed implementation, loss of productivity, and ultimately unexpected outages.
Cybercrime is on the rise, leading many companies to implement security measures to protect their data. Security threats such as DDoS attacks, unauthorized IP addresses accessing your network, and malicious users can cause millions of dollars in losses. These can be economic losses (money, financial information, loss of business/contract), reputation losses (loss of customers, sales, profits), or legal losses (failure to comply with security standards, leading to fines and regulatory sanctions).
A top priority for businesses around the world is having a quality web application as well as ensuring it runs smooth and trouble free. Some common application performance issues are network connectivity, slow server response time, un-optimized bandwidth usage, traffic spikes, etc.
The benefits of ITOM (IT Operations Management) is so obvious that, it is not surprising for IT operations management software to be well-received. ITOM has been gaining increasing popularity in the past decade. It is estimated that the market for IT operations management (ITOM) software has achieved a revenue of $9.5 billion in 2018 worldwide. On top of that, the market as a whole is forecast to grow at a compound annual growth rate of 6.9 percent during 2019–2023.
Knowing how ITOM (IT Operations Management) works and why ITOM tool is important will greatly contribute to increasing your understanding of the benefits of ITOM. However, to boost infrastructure performance and derive maximum IT operations management (ITOM) efficiency, it is imperative that you choose the right ITOM tool for the job.
Apart from monitoring various types of ITOM (IT Operations Management) components, OpManager Plus also offers the following capabilities.
OpManager Plus, an integrated ITOM (IT Operations Management) solution eliminates the need for multiple IT operations management tools and provides greater visibility across your infrastructure from a single unified console. Some of the features of this ITOM platform include:
OpManager Plus' host of versatile features make it an effective IT infrastructure monitoring and management tool. Its scalability features allows it to be swiftly employed by large organizations to tackle enterprise ITOM. Best practices of ITOM have been incorporated into the key features of this IT Infrastructure and Operations Management tool which are:
IT operations management helps to keep track of availability, performance, and other critical metrics 24/7 in order to spot hazards in your IT infrastructure and remediate them instantly. Further, you can forecast glitches, and avert them before it turns into a device failure or outage.
With efficient IT operations management, you can gain unified visibility into all the IT infrastructure components: network, server, application, storage, firewall, bandwidth, IP addresses, switch ports, configuration, and compliance. It aids in optimising performance and boosting the productivity rate.
IT when combined with network operations, enables efficient management of network resources, continuous optimization of IT infrastructure, automation of repetitive tasks to increase productivity. IT also powers functions like scheduled backups, proactive compliance and security audits, proactive alerts during performance deviation and much more. Overall, IT helps network management leverage technology to bring the best possible business outcome.
IT operations management function is composed of various components. Assembling, maintenance and provisioning of network hardware and resources; network and data center administration; manage software licensing, training and manage relationship with key stakeholders like clients, employees and service providers.