This page contains information on the support lifecycle of each version of Log360. After every major release, we support the previous version for a considerable period, allowing users to plan their upgradation or migration effectively. After a version reaches its End of Support, it will no longer receive technical support or security updates from Log360.
A support lifecycle denotes the period from when a version is available for download to when it is no longer supported by Log360. When a version reaches its EOS, Log360 no longer provides security updates, non-security updates, features, enhancements or technical support. Shortly after a new version is released, an EOS announcement is made for its previous version on this page. We declare EOS to replace the older versions with a better and more secure version of Log360. EOS will be announced 6 months prior to the effective retirement date, so that the users can plan and execute the version upgradation accordingly. Log360 strongly encourages users running the older version to shift to the latest version.
Log360 will not be liable for any security or performance issues caused by EOS versions. Log360's ability to deliver a seamless experience depends on your cooperation to upgrade to the latest version whenever it is available.
| Version | Build Range | GA Release | Latest Service Pack Release | End Date |
| Log360 5.3 to 5.4 | 5400 to Latest | December 2023 | Ongoing | Currently Supported |
| Log360 5.2 to 5.3 | 5201 to 5346 | June 2020 | November 2023 | Dec 31, 2024 |
| Log360 5.0 to 5.2 | 5024 to 5200 | July 2017 | June 2020 | June 30, 2021 |
The EOS Policy is intended purely for the benefit of Log360 customers, to gain value for their purchase. As business needs evolve, we update our versions over time to provide better service. We expect our users to cooperate fully and upgrade to the latest version.
A: Yes. We have announced end of support (EOS) only for the earlier versions. You can continue to use the older versions at your own risk. However,your Annual Maintenance and Support will not be renewed for these versions and technical support will not be provided beyond the dates mentioned.
From the time of a version's release, it will be fully supported for a minimum of 12 months or more. As new versions are released, previous versions are supported for a certain period of time, then pushed to End of Support.
The EOS of a version will be announced 6 months before its last support date. This way, users will be able to use this time to plan and execute the upgradation process.
Yes, all the upgrades are free (provided you have Annual Maintenance and Support for the current period).
