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ADManager Plus helps PointClickCare automate and simplify user onboarding

About the company:

PointClickCare is the leading electronic health record technology partner committed to making an impact on the lives of millions through technology. The company designs and develops a cloud-based software platform that helps customers to connect and collaborate within their care network, senior living communities, and home health agencies.

Business challenge:

Employing more than 1500 employees across its offices, Shivanie Fung, Security Analyst at PointClickCare's usual day in office included manually creating user accounts and configuring their properties using either PowerShell scripts or native Active Directory (AD) tools, both of which proved to be time consuming.

The IT team realized that they were spending a substantial amount of their time on repetitive tasks that could easily be automated. This is when Shivanine Fung and his team decided to deploy ADManager Plus, an integrated Active Directory, Exchange, Office 365, and Google Workspace management and reporting solution from ManageEngine.

Company

PointClickCare Technologies Inc.

Industry

Software development

Location

Canada

The ADManager Plus advantage:

Once the IT team at PointClickCare installed ADManager Plus, they witnessed instantaneous results. What would take hours to do with PowerShell scripts and native AD tools, now took them only a few minutes.

ADManager Plus let the administrators automate their user-onboarding process. They leveraged the user provisioning template feature to create multiple users while assigning attributes based on smart predefined condition. The simple and intuitive UI also meant that even non-technical HR personnel could be delegated with user-onboarding and offboarding tasks thereby letting the administrators pay attention to more critical duties.

Along with automated user provisioning, reporting is another feature that Shivaine Fung vouches for. ADManager Plus offers a report library containing over 150 out-of-the-box reports that fetch vital data on AD objects such as users, distribution lists, security groups, computers, and contacts.

When asked to describe about experience with ManageEngine, Shivaine said,

"The product is effortless to use. However, it is relieving to know that support is just a call or an email away. They have a deep knowledge of the product and is prompt in solving issues, when we face any."

- Shivaine Fung, Security Analyst

Aside from the direct advantage of using ADManager Plus, Shivaine's team could now track privilege changes, generate reports for audits, all from a single console.

About ADManager Plus

ManageEngine ADManager Plus is a web-based Windows Active Directory management and reporting solution that helps Active Directory administrators and help desk technicians accomplish their day-to-day activities. With an intuitive, easy-to-use interface, ADManager Plus handles a variety of complex tasks, like AD object backup and recovery, and generates an exhaustive list of Active Directory reports, many of which are essential requirements for satisfying compliance audits. It also helps administrators manage and report on their Exchange Server, Office 365, Google Workspace, and Active Directory environments3344all from a single console..

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