Scope of Management (SoM) - How Tos

1. How do I add computers that I want to manage to Desktop Central?

Description

You use Desktop Central to add and manage computers within a network. The list of computers that you manage is known as the Scope of Management (SoM). For more information, see Defining the Scope of Management.

This document gives you the steps required to add computers to be managed using Desktop Central. This process is also called 'Defining the scope of management'.

Steps

To define the scope of management, follow the steps given below:

  1. Click the Admin tab.
  2. Under SoM Settings, click on Scope of Management.
  3. Click Add Computers.
  4. The Add Computers page will have the list of discovered domains and Workgroups.
  5. When no domains are discovered, use the Add Domain button and specify the credentials to add the domain/workgroup. Once the domain is added, all the computers belonging to the domain will be listed.
  6. Another way of adding domain/workgroup would be -
    • Navigate to the Admin tab --> Global Settings --> Domain --> Add Domain and specify the credentials of the domain/workgroup.
    • Click Add computers against a specific domain or workgroup under the Actions column for adding computers.
  7. Before adding the computers from the discovered domains, you need to specify the credentials that have administrative privileges in all the computers that are being managed by Desktop Central. To specify the credentials, follow the steps given below:
    1. Click Edit against a specific domain or workgroup.
    2. Select the either of the following network types:
      • Active directory: Specify a domain user who has administrative privileges in all the computers that are managed using Desktop Central. Enter the domain name as specified in the Active Directory and the name of the domain controller.
      • Workgroup: Specify a local username and password with administrative privileges in all the computers that are managed by Desktop Central.
    3. Click Update Domain Details.
  8. Select the computers that you want to manage using Desktop Central and click Next.

    Note: Alternatively, you can specify the names of computers and add them manually. All the computers gets added to the Selected Computers list.

  9. Click on Install agents to install the Desktop Central agents in the selected computers immediately.

    Note: If you do not wish to install immediately, click on Add to SoM and the computers would just be added. You will have to install the agents later.

You have added computers to manage using Desktop Central. To know more about additional methods to install agents, click here.

2. How to add the details of Remote Offices?

Description

There are two types of remote offices that you can create to manage using Desktop Central. They are as follows:

  • Remote office with a distribution server
  • Remote office with WAN agents only

For more information, see Managing Computers in WAN.

Steps

To add the details of the remote offices, follow the steps below:

  1. Click the Admin tab.
  2. Under SoM Settings, click on Scope of Management.
  3. Click the Remote offices tab.

    Note: You will see a remote office called Local Office in the list of remote offices. This refers to the computer in the Local Area Network (LAN) where Desktop Central server is installed.

  4. Click Add Remote Office and enter the following details:
    1. Name of the remote office

      Note: The IP address is already entered. If there is a secondary IP address which the remote office will use to communicate with the Desktop Central server, enter this IP address in the IP address field.

    2. Communication details:
      • Type of communication-through a distribution server or directly through WAN agents
      • Details of the distribution server, if required:
        • Name of the domain NetBios: This refers to the domain name of the computer where the distribution server will be installed. For example, if the computer where you are going to install the distribution server belongs to the zohocorp.com domain, specify the domain NetBios name as zohocorp.
        • Name of the computer in which the distribution server will be installed
        • IP address of the computer in which the distribution server will be installed
        • HTTP and HTTPS ports for communication: The default ports are already specified. If you want to use ports that are different from the default ports, change the existing port numbers.
      • Replication policy: The replication policy contains details of Data Transfer Rate and details of Replication interval which is the interval at which the distribution server synchronizes its repositories with those in the Desktop Central server. An existing replication policy can be selected and modified, or a new policy can be created. Using replication policy, bandwidth consumption can be controlled. For more information, see How to control the bandwidth of distribution servers in a remote office?
    3. Details required for the distribution server or the WAN agents to communicate with the Desktop Central server:
      • Communication through a secure connection
      • Proxy information
    4. Remote Control Settings: The Compression and Color Quality can be specified for better UI rendering and optimising bandwidth consumption.
    5. OS Deployement Settings can be enabled to deploy OS in remote office.
    6. Remote Agent Installation: Domain credentials are given and automatic agent installation can be specified.
    7. Managed Computers: Click Add Computers to select the computer you want to manage
  5. Click Add.

You have added a remote office. Follow steps 4 and 5 to add more remote offices.

3. How to install agents in computers in remote offices?

Description

After you add the details of the remote offices that you are going to manage using Desktop Central, you are required to install agents in the computers in the remote offices. These agents will be referred to Wide Area Network (WAN) agents. There are two types of WAN agents. These include agents that receive information in the following ways:

  • Through a distribution server
  • Directly from the Desktop Central server

Steps

To install agents in computers in remote offices, the following methods can be considered:

Note: 

  • To install agents in Mac computers, follow the steps given here.
  • To install agents in Linux computers, follow the steps given here.
    • Manual Installation:
      1. Click the Admin tab.
      2. Under SoM Settings, click on Scope of Management.
      3. Click Download Agent.
      4. Click on the name of the remote office in which you want to install an agent. For example, assume that you have two remote offices named Remote Office 1 and Remote Office 2. If you want to install an agent in Remote Office 2, then click on the Download Agent link and then click on Remote Office 2.
      5. To install the agent in a computer in the remote office, manually. Follow the steps given below:
        • Copy the zipped file into a folder in a computer in the respective remote office computer.
        • Extract the zipped file to a directory.
        • Edit the computernames.txtfile by adding all the names of the computers in which you want to install the agent. Enter the name of each computer in a separate line.Open command prompt and change the directory to either of the following:
          • <Extracted_Dir>/dssetup, if you are using distribution server
          • <Extracted_Dir>/directsetup for direct communication between the WAN agent and the Desktop Central server
        • Execute the setup.bat file.
        • Follow the instructions given in the command window.
    • CSV File Import:
      1. Go to Scope of Management under SoM Settings in the Admin tab.
      2. Navigate to Remote Offices tab.
      3. Now, you can either Add a new remote office or choose to Modify a remote office under the Actions tab.
      4. Fill in the details of the remote office. To know more about filling up the details, click here
      5. Under the section called Remote Agent Installation, check the Install Wan Agent Automatically box, if you wish to proceed with automatic installation
      6. Under the Managed Computers section, select Import CSV and choose the required csv file.
      7. There is also an option to Add computers by browsing through the list of available computers.
    • From Add Computers:
      1. Click the Admin tab.
      2. Under SoM Settings, click on Scope of Management.
      3. Navigate to the Computers tab and click on Add Computers.
      4. Select the computers that you wish to add and click on Next.
      5. Select the remote office you wish to add the computers to, from the drop down menu and click Install Agents.

Note: If you wish to move already managed computers from one office to another, then select the computers and choose the office from the Move to drop down menu.

You have installed agents in the computers in a remote office in your network. These computer names will automatically be added to the list of computers that you are managing using Desktop Central.

4. How to install Desktop Central agents?

Description

You can install agents in four ways. These include the following:

Steps

To install an agent, follow the steps given below:

Installing an agent manually

To install an agent manually in computers within your LAN, follow the steps given below:

      1. Click the Admin tab.
      2. Under SoM Settings, click on Scope of Management.
      3. Click on the Computers tab.
      4. Click Download Agent.
      5. Click Local Office.
      6. Extract the file and run setup.bat.
      7. Follow the instructions given in the ManageEngine Desktop Central wizard.

You have installed an agent manually.

Installing an agent using the Desktop Central UI

There are two ways of installing an agent using the Desktop Central UI:

      • When defining the scope of management
      • After defining the scope of management

To install an agent using the Desktop Central UI while defining the scope of management, follow the steps given below:

        1. Click the Admin tab.
        2. Under SoM Settings, click on Scope of Management.
        3. Click Add Computers.
        4. The Add Computers page will have the list of discovered Domains and Workgroups. When no domains are discovered, use the Add Domain button and specify the credentials to add the domain/workgroup.
        5. Specify the credentials that have administrative privileges in all the computers that are being managed by Desktop Central.
        6. Click Select Computers.
        7. Select the computers that you want to manage using Desktop Central.
        8. Click OK.

Note: Alternatively, you can specify the names of computers and add. All the computers gets added to the Selected Computers list.

      1. Click on Add and Install agents to install the Desktop Central agents in the selected computers immediately.

        Note: If you do not wish to install immediately, click on Add to SoM and the computers would just be added. You will have to install the agents later.

      2. Click Done

You have installed an agent while defining the scope of management.

To install an agent using the Desktop Central UI after defining the scope of management, follow the steps given below:

      1. Click the Admin tab.
      2. Under SoM Settings, click on Scope of Management.
      3. Select the computers in which you want to install an agent.
      4. Click Install Agent.
      5. Click OK.

You have installed an agent after defining the scope of management.

Installing an agent using Group Policy Objects (GPOs)

You can install an agent in your client computers using a GPO. This is done by running a script in multiple client computers by adding the start up script of the Active Directory. For more information, see Installing Desktop Central agents using GPO.

Installing an agent using IP addresses and IP ranges

You can also install agents using IP addresses and IP ranges by using a .exe file with support files to install agents using a command-line tool.

To install an agent using IP addresses and IP ranges, follow the steps given below:

Note: 

  • To install agents in Mac computers, follow the steps given here.
  • To install agents in Linux computers, follow the steps given here.
  1. Download the agent-installation-via-ip.zip.
  2. Open the file ipaddress.txt.
  3. Enter the IP address or IP range of the computers in which you want to install the agent.
  4. Save the file.
  5. Download the agent. Follow the steps given below:
    1. Click the Admin tab.
    2. Under SoM Settings, click on Scope of Management.
    3. Click Download Agent.
    4. Select the required office.
    5. Note: This can be a local office or a remote office depending on which computers you want to install agents in.

  6. Copy the contents from the downloaded zip file, into the folder that you have extracted using the command-line tool.
  7. Execute the setuputils.exe file using a command prompt and complete the installation by following the steps given in the command prompt.

When you execute the setuputils file, you will see:

******************************************************************************
ManageEngine Desktop Central Agent Installation Setup Wizard using IP Address and IP Range
******************************************************************************

1. Install Agents to the list available in the ipaddress.txt.
2. Install Agents with an certain IP Range within a subnet.
If required press Ctrl+C to quit.

Example:

This is an example of how you can install an agent using IP address or an IP range using the command-line tool.

Enter the option: 2

Note : If you want to use option 1, ensure that you have entered the required IP addresses in the ipaddress.txt file.

Enter domain or workgroup name: desktopcentral

Enter the user name of the administrator: administrator

Enter the password of the administrator: **********

Enter the Start IP address : 192.168.116.85

Enter the End IP address : 192.168.116.87

You have installed an agent using an IP range.

5. How to uninstall Desktop Central agents from computers in a LAN?

Description

You can uninstall Desktop Central agents from computers in the same LAN as the Desktop Central server directly. It is recommended that you uninstall the agents from respective computers before removing them from the Scope of Management list.

Steps

To uninstall a Desktop Central agent, follow the steps given below:

      1. Click the Admin tab.
      2. Under SoM Settings, click on Scope of Management.
      3. Select specific computers.
      4. Click Uninstall Agent.

You have installed Desktop Central agents from specific computers. After the uninstallation process is complete, you can remove these computers from the Scope of Management page.

Unlike computers in the same LAN where Desktop Central Server is installed, the agents in the computers, in the remote offices, that are spread across a WAN cannot be uninstalled directly from the Desktop Central server. You have to uninstall them manually. For more information about uninstalling agents from remote computers, see Uninstalling Desktop Central agents manually from computers in remote offices.

6. How to change domain credentials after setting up the scope of management?

Description

It is important that you set domain credentials when you are setting up the scope of management. You can change these credentials after you've set up the scope of management.

Steps

To change domain credentials after setting up the scope of management, follow the steps given below:

      1. Click the Admin tab.
      2. Under SoM Settings, click on Scope of Management.
      3. Click on Computers tab.
      4. Click Edit Credentials.
      5. Modify the required details.
      6. Click Update Domain Credentials.

You have changed the domain credentials.

7. How does the licensing of Desktop Central Work?

Consider the following cases:

  • The company policy enforces retiring of all devices older than 3 years of age and Desktop Central licenses had been purchased considering these devices that were getting retired too.
  • New devices are to be used for development for the first year, followed by usage for testing for the subsequent year and then to be issued to the finance department  finally and the devices should not be managed when it is used as a test machine alone.
  • There is a need for new devices detected in the network, to be added to the Scope of Management and the agent be installed automatically.

Desktop Central caters to every such need with its flexible and highly efficient license reuse policy. Only the total number of devices that are managed at a given time matters and not devices that were present before, hence, allowing users to remove old devices and add new ones for the same license. Also, Desktop Central provides an option to exclude a device from being managed, yet have it under the Scope of Management (for future use) without affecting the license count.

Note:License count does not change if the devices are just added to the Scope of Management (SoM). The count will change only when agents are installed in the devices.

Description

To have devices under the SoM and yet not affect the license count, follow the steps given below.

Steps

This can be done in three ways:

  1. Excluding devices through SoM policy:
    • Click the Admin tab.
    • Under SoM Settings, click on SoM Policy.
    • Note: By configuring SoM policy, the following can be acheived:
      • Devices that have not contacted the server for "n" number of days can be removed from the SoM automatically.
      • New devices in the network can be automatically detected, added to the SoM ( Option to install agent automatically is also available).
    • Select the devices that you wish to exclude.
    • Click on the Exclude Computers button.
  2. Excluding devices in Remote Offices:
    • Click the Admin tab.
    • Under SoM Settings, click on Scope of Management.
    • Navigate to the Remote Offices tab.
    • Select Add Remote Office tab or you can modify an existing remote office by selecting Modify under the Actions tab.
    • In the Remote Agent Installation tab, make sure the Install WAN Agent Automatically is unchecked.
    • In the Managed Computers tab, either select import CSV to upload the CSV file containing device information or Add Computer(s) to select and save the computers to SoM.
  3. Excluding via Add Computers option:
    • Click the Admin tab.
    • Under SoM Settings, click on Scope of Management.
    • Navigate to the Computers tab.
    • Now select Add Computers and choose the devices that you want under SoM.
    • Click on Next and choose the Remote Office from the drop down menu.
    • Click on Add to SoM to have the devices to SoM.

8. How to remove a computer from scope?

Description

You can remove a computer from the Scope of Management when required.

Steps

To remove a computer from the scope of management, follow the steps given below:

  1. Click the Admin tab.
  2. Under SoM Settings, click on Scope of Management.
  3. Navigate to the Computers tab and select the computers you want to remove from the scope of management.
  4. Note: To remove computers qualifying a specific criteria, use the filter option and set the criteria needed, then select the required computers

  5. Click Remove Computers.

Note: To remove all computers in a remote office, delete the entire remote office from the Remote Office tab under Scope of Management

You have removed computers from the scope of management.