Integration settings

Password synchronization works only when the users' Active Directory (AD) accounts are linked with accounts from other providers in ADSelfService Plus. Account linking can either be automated or done manually.

This document will guide you through the steps needed to integrate ADSelfService Plus with them.

ADSelfService Plus – ADManager Plus Integration

ADManager Plus is a Windows Active Directory (AD) management and reporting solution that helps admins simplify mundane, repetitive, and even complex AD tasks. When ADSelfService Plus is integrated with ADManager Plus, the admin can have complete control over all the self-service actions performed by users. Based on their need, admins can choose to monitor the actions of all users or only privileged users. So, when users performs any self-service action using ADSelfservice Plus, it will be updated in AD only after the admin approves it in ADManager Plus.

Integrating ADManager Plus with ADSelfService Plus

Steps involved:

  1. Download and install ADManager Plus.

  2. Log into ADSelfService Plus web-console with admin credentials.

  3. Navigate to Admin tab → Product Settings → Integration Settings.

  4. Click the ADManager Plus tile.

  5. In the Server Name or IP field, enter the name of the server in which ADManager Plus is installed.

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  6. Enter the Port Number used by ADManager Plus.

  7. Select the Protocol (HTTP/HTTPS) enabled in ADManager Plus from the drop-down list.

  8. Click Save.

ADSelfService Plus – ServiceDesk Plus Integration.

ServiceDesk Plus is a help desk software that offers IT request tracking as well as asset and change management, in a single console.

With ADSelfService Plus – ServiceDesk Plus integration, for every self-service action a user performs, an IT request is automatically generated in ServiceDesk Plus. This helps admins track users' self-service actions, and follow-up on them, if needed. Moreover, end users can access ServiceDesk Plus console to raise IT tickets, in one-click from the ADSelfService Plus console through single sign-on.

Integrating ServiceDesk Plus with ADSelfService Plus

Steps involved:

  1. Download and install ServiceDesk Plus.

  2. Log in to ADSelfService Plus web-console with admin credentials.

  3. Navigate to Admin tab → Product Settings → Integration Settings.

  4. Click the ServiceDesk Plus tile.

  5. In the Server Name or IP field, enter the name of the server in which ServiceDesk Plus is installed.

  6. Enter the Port Number used by ServiceDesk Plus.

  7. Select the Protocol (HTTP/HTTPS) enabled in ServiceDesk Plus from the drop-down list.

  8. Enter the API Key generated in ServiceDesk Plus for a technician with login permissions.

  9. Click Update.

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ADSelfService Plus – Syslog server Integration.

With this integration, you can forward ADSelfService Plus' log data directly to any syslog server for in-depth analysis.

Integrating ADSelfService Plus with a Syslog Server

Steps involved:

  1. Log in to ADSelfService Plus as default Admin.

  2. Navigate to Admin → Product Settings → Integration Settings.

  3. Click the Syslog Server tile.

  4. Enter the details including Syslog Server Name, Port number and Protocol. Also, choose the Syslog Standard and specify the Data Format needed for your SIEM parser.

    integrating-siem-using-syslog-server

  5. Click Save.

ADSelfService Plus – Splunk server Integration.

Splunk, a SIEM solution, provides real-time insights by processing large volume of log data and allows admins to quickly search, report and diagnose operational problems and security issues.

Upon integrating ADSelfService Plus with the Splunk server, you can forward ADSelfService Plus' log data to Splunk server for detailed auditing.

Integrating ADSelfService Plus with Splunk

Steps involved:

The first step of the integration process is to generate an HTTP event collector token using the Splunk Enterprise solution:

  1. Log in to Splunk as an administrator.

  2. Navigate to Settings → Data Inputs → HTTP Event Collector.

  3. Click New Token.

  4. Specify a name for the token and retain the default values for the other fields.

  5. Click Save and the authentication token will be generated.

Once the HTTP event collector token is generated:

  1. Log in to ADSelfService Plus as default Admin.

  2. Navigate to Admin → Product Settings → Integration Settings.

  3. Click New Token.

  4. Specify a name for the token and retain the default values for the other fields.

  5. Click the Splunk Server tile.

  6. Enter the details including Splunk Server Name, HTTP Event Collector Port number and Port Protocol.

  7. Specify the HTTP Event Collector Token generated for ADSelfService Plus in the Authentication Token field.

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