1. How do I troubleshoot my password expiration notifier if it is not working as intended?
Check with the below checklist to find out where the problem lies and follow the steps enumerated to solve the issue.
Check if password expiration notification is enabled for the OU/Group in which the user is a member of.
Check if the user has enrolled and if notifications are enabled only for enrolled users.
Note: This step is not applicable if you are using the Free Password Expiry Notifier tool.
Check if the mail has been delivered to the user.
Verify your Mail Server settings.
Check if the email address of the user is correctly entered in the AD. If the email address of the user fetched from the AD is correct and the problem still persists, create a receive connector and resend the mail.
If the users receive the notifications as intended but the %dateTime% macros are not in the desired format, check the time zone configured in the tool.
Check if the user's details are displayed in the Soon-To-Expire Password Users Report.
2. How do I test the scheduler configured?
Create a new temporary user account and place it under a test OU.
Refresh the domain.
Click Domain Settings present on the top right corner of the screen.
Click the refresh Icon (Update domain object, under the Actions column)
Select all objects and click OK.
Create a scheduler.
Edit the scheduler to include the test OU/Group.
The temporary user Account's password expiration date and the configured scheduler should match.
For example, if the user's password is set to expire in 55 days, the scheduler can be configured to run on the 53rd, 54th and 55th days (for notification on specific days).
Click run now (mail icon).
3. How do I preview the content of the scheduler without having to wait for it to run?
Click Configuration → Self-Service → Password Expiration Notification
Click on the "Preview" button below the SMS/Mail content dialogue box to get a preview of the notification mailer.
Note: Some macros like %dateTime% will not perform as intended.
4. How do I send the notification mail in HTML format?
Refer this document to know all details about sending the mail in HTML format.