Starting and Accessing ADSelfService Plus

• Starting ADSelfService Plus

• Launching ADSelfService Plus Client

• Accessing ADSelfService Plus from Winlogon Prompt

• Accessing ADSelfService Plus from Mobile Devices

• Stopping ADSelfService Plus

Starting ADSelfService Plus

 

ADSelfService Plus can be started using either the system account (when run as service) or the user account (when run as application).

 

When ADSelfService Plus is installed as a Service

• To start ADSelfService Plus using the system account, go to Start → Programs → ADSelfService Plus → Start ADSelfService Plus

• To start ADSelfService Plus using the user account, double-click the ADSelfService Plus desktop icon.

Note: Option to install ADSelfService Plus as a service is available in the installation wizard.

 

When ADSelfService Plus is not installed as a Service

In this case, ADSelfService Plus can be started only using the user account. To start it, go to Start → Programs → ADSelfService Plus → Start ADSelfService Plus

 

On starting ADSelfService Plus, the client is automatically launched in the default browser.

 

When ADSelfService Plus is started in Windows XP / Windows 2003 machines in which the firewall is enabled, Windows might display security alerts asking whether to block or unblock the following programs (as shown in the images below):

• Java(TM) 2 Platform Standard Edition binary - Java.

You should unblock these programs to start ADSelfService Plus

 

Fig: Java Alert

 

Launching ADSelfService Plus Client

• To launch the ADSelfService Plus client, open a web-browser and type http://hostname:8888 in the address bar. Here, the hostname refers to the DNS name of the machine where ADSelfService Plus is running.

• To login, enter admin in the user name and also the password fields (for first time users). If you are not a first time user and if you have changed the password, use the changed password.

Accessing ADSelfService Plus from Winlogon Prompt

• ADSelfService Plus can also be accessed right from the Windows logon screen of the end user machines. This helps users to avoid using other users' machines to reset their passwords or unlock their accounts.

• To access ADSelfService Plus from the Windows logon screen, deploy the built-in GINA extension on the users' machines. It which will extend the Windows logon dialog screen with the self-service (password reset and account unlock) functionality as shown in the image below.



Fig: ADSelfService Plus Credential Provider for Windows 7



Fig: ADSelfService Plus Credential Provider for Windows 10

For further info, refer GINA/CP Installation.




 

Accessing ADSelfService Plus from Mobile Devices




To make password self-service process much easier for end users and to prevent them from depending on other users' computers and Windows logon clients, ADSelfService Plus offers a native app for iOS & Android and also a Mobile WebApp for other platforms such as Windows Mobile.




You can download the iOS app from the App Store and the Android App from the Play Store.




 

Setting up the iOS and Android Apps




Before users can start using the app for password self-service, they have to configure the server settings so that the app can connect and communicate with the ADSelfService Plus server in your organization.




ADSelfService Plus mobile app can be configured in three ways:

1. Manual configuration by user
2. Configuration via QR code
3. Configuration via Mobile app deployment feature

Manual configuration:

To manually configure their ADSelfService Plus mobile app, users have to perform the following steps:

• Open ADSelfService Plus mobile app
• Tap Server Settings
• In the Server Settings page, enter the Server Name or IP Address of the server in which ADSelfService Plus is running
• Enter the Port number
• Enable SSL if necessary by sliding the ‘Protocol’ toggle to HTTPS
• Tap Save to finish

Configuration via QR code:

To automatically configure the ADSelfService Plus mobile app via QR code, users have to follow the following steps:

• Open ADSelfService Plus Mobile App and tap the Server Settings link in the home screen.
• In the bottom-left corner, tap Scan QR Code link in the home screen.
• Open web browser and login to self-service portal. [You can also click on either the Reset Password or Unlock account button].
• Click Mobile Access button.
• Scan the QR code included in the pop up using your ADSelfService Plus Mobile App to automatically configure server settings.

Note: If you have configured the Access URL in the connection settings of ADSelfService Plus, then that URL will be automatically used in the QR code. For more information about Access URL, please click here.




Configuration via Mobile app deployment feature (Only for iOS):

The Mobile app deployment feature of ADSelfService Plus lets you remotely install and configure ADSelfService Plus mobile app on MPM profile installed mobile devices.

Steps to remotely configure server settings:

• Log in to ADSelfService Plus.
• Click Configuration -> Administrative Tools -> Mobile App Deployment.
• Select your domain and click Configured Devices.
• Select the mobile devices to install ADSelfService Plus mobile app.
• Select the Install and configure app option.
• Click Install to install and configure mobile app in the selected devices.

Note:

1. The following values will be used for configuring the server Server name : The host name provided in the certificate issued by your Certificate Authority.       Port number : Port in which ADSelfService Plus is running.       Protocol : HTTPS
2. Furthermore, you can also use other MDM tools like AirWatch and Mobile Device Manager Plus to configure ADSelfService mobile app for users. While using other MDM tools, use the following keys as parameters or property values
   • serverName
   • serverPort
   • serverProtocol

Eg:     serverName : demo.adselfserviceplus.com     serverPort : 443     serverProtocol:https

Mobile Web App:

The Mobile WebApp can be launched from the web browser of any mobile device. To access ADSelfService Plus' mobile WebApp:

• Open a web browser from the mobile device.

• Type the URL of ADSelfService Plus portal. For eg: Enter http://<hostname>:8888 in the address bar of the mobile browser. Here hostname refers to the machine from which ADSelfService Plus is running and 8888 denotes the port number.

  
  

The following functionalities are supported by the mobile apps:

 

• Reset Password

• Unlock Account

• Change Password

• Enrollment

• Push Notification

 

Stopping ADSelfService Plus

 

To stop ADSelfService Plus, select Start → Programs → ADSelfService Plus → Stop ADSelfService Plus