Empower end-users, Improve security & Eliminate expensive help desk calls
Self-Service Password Management
Integrate ADSelfService Plus and Spiceworks and
eliminate password related help desk calls.
 
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Tired of resetting users’ passwords and unlocking accounts over and over and over? ADSelfService plus from ManageEngine can help. ADSelfService Plus is a web and mobile-based self-service password management solution that lets employees reset their forgotten passwords and unlock their locked-out accounts by themselves. The solution combines ease-of-use with advanced security to eliminate password related calls to the help desk.

ADSelfService Plus is now fully integrated with Spiceworks, bringing the benefits of password self-service directly to your help desk and user portal. The integration will give users instant access to easy self-help options right from the Spiceworks user portal, freeing you to focus on other important tasks.

Steps to integrate ADSelfService Plus with Spiceworks

To get started, you’ll need to install ADSelfService Plus first:

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Step 1: Activate Password Self-Service in Spiceworks

  • Launch Spiceworks and go to Help Desk → Settings.
  • Click on the ManageEngine icon in the left pane.
  • Click on the toggle against ADSelfService Plus to activate password self-service integration. Enter the Server Name or IP address of the machine in which you have installed ADSelfService Plus
  • Enter the Port Number used by ADSelfService Plus
  • Select the Protocol used in ADSelfService Plus
  • Select the option Enable for the User Portal to add a Reset Password and Unlock Account link to the user portal
  • Select the option Enable automated help desk ticket responses to set up a ticket rule that will respond to password reset requests with an automated message instructing users on how to self-reset password and self-unlock account using ADSelfService Plus.
  • Select the Enable AdQuickview Widget in the Dashboard to add a quickview widget that displays critical information in your inventory dashboard.
  • Click Integrate now.
 

Step 2: Enable Reset Password/Unlock Account in Spiceworks User Portal

Once you've enabled ADSelfService Plus for the user portal, you can now add a ‘Reset Password/Unlock Account’ link on the Spiceworks user portal.

  • Go to Help Desk → User Portal → Manage the Content.
  • Click the View and Design Portal button in the top of the page.
  • Click the Manage Content button in the top right corner of the page. In the pop-up that appears, click Password Self-Service by ManageEngine under Third Party Content.
  • Click Close.
  • Click Configure.
  • Mark the check box against Allow Self-Service Plus to enable self-service.
  • Enter the Server Name or IP address of the machine in which you have installed ADSelfService Plus
  • Enter the Port Number used by ADSelfService Plus
  • Select the Protocol used in ADSelfService Plus
  • Select the option Enable automated help desk ticket responses to set up a ticket rule that will respond to password reset requests with an automated message instructing users on how to self-reset password and self-unlock account using ADSelfService Plus.
  • Click Integrate now.
 

Step 3: Configure ticket rules to send automated password reset instructions to users

Spiceworks already has a ticket rule that will send an automated response containing self-help instructions anytime a user submits a ticket for password reset. You can configure the rule by following the steps given below:

  • Go to Help Desk → Settings → Additional → Manage Extensions
  • Hover the mouse over 'My Ticket Rules' and click 'Edit'
  • By default, the rule has been set up to send out a specific KB article in reply to any ticket containing the works "password reset"
  • Configure the rule as per your requirement
 

Step 4: Configure knowledge base article to customize the password reset instructions

Spiceworks also has a knowledge base article that contains the instruction your users will need in order to use the self-help options. This is the article they’ll receive by default as per the ticket rule you’ve configured above.

You can customize this article to include any additional information you would like to give the users. To do so:

  • Go to Help Desk → Knowledge Base → My Team's
  • Select and edit the article as per your requirement.