Integrate ADSelfService Plus and Spiceworks, to eliminate password-related help desk calls.
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It is a web and mobile-based self-service password management solution that lets employees reset their forgotten passwords and unlock their locked-out accounts for on-premises Active Directory (AD) and cloud applications, without help-desk assistance. The solution completely eliminates password-related help desk calls with its self-service password reset capability. It also secures the password reset process using multi-factor authentication via biometrics, email-based passcodes, YubiKey, and more.
ADSelfService Plus, when integrated with Spiceworks, brings the benefits of password self-service directly to your Spiceworks help desk and user portal. Users can easily access the password self-service options right from the Spiceworks portal freeing up the help desk admins to focus on other high priority tickets.
Provide your users' with self-service password reset right on the Spiceworks portal
Once you've enabled ADSelfService Plus for the user portal, you can now add a Reset Password/Unlock Account link on the Spiceworks user portal.
Spiceworks already has a ticket rule that will send an automated response containing self-help instructions anytime a user submits a ticket for password reset. You can configure the rule by following the steps given below.
Spiceworks also has a knowledge base article that contains the instructions your users will need in order to use the self-service features. This is the article they’ll receive by default as per the ticket rule you’ve configured above.
You can customize this article to include any additional information you would like to give the users. To do so: