The latest update to ServiceDesk Plus MSP brings a refreshing new UI and exciting new features empowering your service desk with capabilities that will help you take your business to the next level, and provide an enhanced service experience to your customers.
With the brand new ServiceDesk Plus MSP version 10.5, you can track your business' health with the MSP Business Dashboard, which offers critical business information to give you insights into your business and service desk operations. Manage field services swiftly by leveraging the integration with Google Maps and Zoho Maps, accurately track the overall time spent by technicians on tickets with an approval process, manage your resources efficiently, and a lot more.
Get a quick visual snapshot of important business and service desk metrics using different chart types.
Monitor overall efforts of technicians in a central location.
Perform field service management tasks such as planning and coordinating availability of field staff, prioritizing jobs, and reducing unnecessary field staff trips.
Design a request resolution process with built-in guidance for help desk technicians.
*For more information on features, head here.