Service Pack / Hotfix Home » Helpdesk Software Features

Free webinar

Introducing ServiceDesk Plus MSP 10.5New

Jan 21, 2020 | 11AM - 12PM GMT

Learn more

Please read the below points before upgrading the SDP MSP installation.

  • We highly recommend you to do the upgrade in a test environment first. After successful upgrade, you can just restore the upgraded database into a new installation and make it as Production environment or you can do upgrade again in your Production environment.
  • After applying a service pack, start ServiceDesk Plus - MSP, login through the Web UI and shut it down before applying the next service pack.
  • During 10500 upgrade, our Bundled Postgres DB and JRE also gets upgraded. Hence during this upgrade , All PGSQL related folders , files should be closed. Also please make sure all the folders, files present inside the SDP MSP installation folder is closed. The upgrade will fail if any of the files is open.
  • You can do the 10500 Upgrade only if you are under Valid AMS (Paid customers are only eligible for this upgrade). Please contact our sales at in case you are not under valid AMS and would like to pay for AMS.
  • In case you installed SDP MSP in a 32 Bit machine, please contact support at before applying the below 10500 service pack.
  • We are stopping support for builds less than 10500. Hence Please upgrade to our latest builds to get uninterrupted support.


Migrate from Build
10600,10601,..,10606 to 10607
Migrate from Build
10537 to 10600
Migrate from Build
10500,10501,.. 10536 to 10537
Migrate from Build
9427 to 10500
Migrate from Build
9400,9401 ... 9426 to 9427
Migrate from Build
9308 to 9401
Migrate from Build
9300,...9307 to 9308
Migrate from Build
9210 to 9300
Migrate from Build
9200,...9209 to Build 9210
Migrate from Build
9009 to Build 9200
Migrate from Build
9000,...9008 to Build 9009
Other Build

How to install?

The older builds are available here.

  1. Shut down ServiceDesk Plus - MSP application.
  2. Make sure the product and the database is stopped properly. You can check this from the task manager. It could take upto 5 minutes depending on your hardware configuration. If the database has not stopped, execute stopDb.bat/.sh from/bin
  3. Run the script UpdateManager.bat ( for Linux) in the /bin folder. This opens the Update Manager tool.
  4. Click "Browse" to select the Service Pack file (ManageEngine_ServiceDesk_Plus_MSP_8_2_0_SP-x_x_x.ppm file that you had downloaded) and then click "Install...".
  5. Follow the on-screen instructions to apply the Service Pack / Hotfix.
  6. Once the upgrade is complete, start ServiceDesk Plus- MSP Server.

Refer to this link for detailed instruction on Upgrade

How can I find the Build Number of ServiceDesk Plus-MSP?

  1. In the ServiceDesk Plus web client, click the "About" link on top right of the page.
  2. You should see the Build number mentioned on the top right of the page.
  3. Check the following image guide to locate the build number.
Download ServicePack