ServiceDesk Plus MSP Edition Complete Helpdesk for MSPs

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Introducing ServiceDesk Plus MSP 10.5^New

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We highly recommend you to do the upgrade in a test environment first. After successful upgrade, you can just restore the upgraded database into a new installation and make it as Production environment or you can do upgrade again in your Production environment.
After applying a service pack, start ServiceDesk Plus - MSP, login through the Web UI and shut it down before applying the next service pack.
During 10500 upgrade, our Bundled Postgres DB and JRE also gets upgraded. Hence during this upgrade , All PGSQL related folders , files should be closed. Also please make sure all the folders, files present inside the SDP MSP installation folder is closed. The upgrade will fail if any of the files is open.
You can do the 10500 Upgrade only if you are under Valid AMS (Paid customers are only eligible for this upgrade). Please contact our sales at sales@manageengine.com in case you are not under valid AMS and would like to pay for AMS.
In case you installed SDP MSP in a 32 Bit machine, please contact support at support@servicedeskplusmsp.com before applying the below 10500 service pack.
We are stopping support for builds less than 10500. Hence Please upgrade to our latest builds to get uninterrupted support.

Migrate from Build 13004 to 14000	Service pack \| How to Install \| README MD5Sum Value 180548d8d42f81e39390ecaddbe572ab
Migrate from Build 13000,13001,..,13003 to 13004	Service pack \| How to Install \| README MD5Sum Value 09b2e7a66f8aa79c5c65b2657573682e
Migrate from Build 10611 to 13000	Windows - Service pack MD5Sum Value - 26d637a0f00665b767e59df15ed4ac6e Linux - Service pack MD5Sum Value - f218fcb54e00f006a8c4b77c5f11be42 How to Install \| README
Migrate from Build 10600,10601,..,10610 to 10611	Service pack \| How to Install \| README MD5Sum Value 3335a2a6cf3ddba01f8da1b34f82f294
Migrate from Build 10538 to 10600	Windows - Service pack MD5Sum Value - 7939cc24322cf452380813f1b3a07c67 Linux - Service pack MD5Sum Value - cd697055319553b38d3192b914dc0712 How to Install \| README
Migrate from Build 10500,10501,.. 10537 to 10538	Service pack \| How to Install \| README MD5Sum Value bdd24fab886318b01e0bf36b3c0efa8d
Migrate from Build 9427 to 10500	Windows - Service pack Linux - Service pack How to Install \| README
Other Build	contact : support@servicedeskplusmsp.com \| README

The older builds are available here.

Shut down ServiceDesk Plus - MSP application.
Make sure the product and the database is stopped properly. You can check this from the task manager. It could take upto 5 minutes depending on your hardware configuration. If the database has not stopped, execute stopDb.bat/.sh from/bin
Run the script UpdateManager.bat (UpdateManager.sh for Linux) in the /bin folder. This opens the Update Manager tool.
Click "Browse" to select the Service Pack file (ManageEngine_ServiceDesk_Plus_MSP_8_2_0_SP-x_x_x.ppm file that you had downloaded) and then click "Install...".
Follow the on-screen instructions to apply the Service Pack / Hotfix.
Once the upgrade is complete, start ServiceDesk Plus- MSP Server.

Refer to this link for detailed instruction on Upgrade

In the ServiceDesk Plus web client, click the "About" link on top right of the page.
You should see the Build number mentioned on the top right of the page.
Check the following image guide to locate the build number.