Service Pack / Hotfix

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Introducing ServiceDesk Plus MSP 10.5New

Jan 21, 2020 | 11AM - 12PM GMT

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Please read the below points before upgrading the ServiceDesk Plus MSP installation.

  • We highly recommend you to do the upgrade in a test environment first. After successful upgrade, you can just restore the upgraded database into a new installation and make it as Production environment or you can do upgrade again in your Production environment.
  • After applying a service pack, start ServiceDesk Plus MSP, login through the Web UI and shut it down before applying the next service pack.
  • During 10500 upgrade, our Bundled Postgres DB and JRE also gets upgraded. Hence during this upgrade , All PGSQL related folders , files should be closed. Also please make sure all the folders, files present inside the ServiceDesk Plus MSP installation folder is closed. The upgrade will fail if any of the files is open.
  • You can do the 10500 Upgrade only if you are under Valid AMS (Paid customers are only eligible for this upgrade). Please contact our sales at in case you are not under valid AMS and would like to pay for AMS.
  • In case you installed ServiceDesk Plus MSP in a 32 Bit machine, please contact support at before applying the below 10500 service pack.
  • We are stopping support for builds less than 14000. Hence Please upgrade to our latest builds to get uninterrupted support.


Migrate from Build
14600,14610,14620 to 14700
Migrate from Build
14600, 14610 to 14620
Migrate from Build
14500,.,14507 to 14600
Migrate from Build
14300,..,14306 to 14500
Migrate from Build
14300,..,14305 to 14306
Migrate from Build
14200,14201,14202 to 14300
Migrate from Build
14000,14001 to 14200
Migrate from Build
13004 to 14000
Migrate from Build
13000,13001,..,13003 to 13004
Migrate from Build
10611 to 13000
Migrate from Build
10600,10601,..,10610 to 10611
Other Build

How to install?

The older builds are available here.

  1. Shut down ServiceDesk Plus - MSP application.
  2. Make sure the product and the database is stopped properly. You can check this from the task manager. It could take upto 5 minutes depending on your hardware configuration. If the database has not stopped, execute stopDb.bat/.sh from/bin
  3. Run the script UpdateManager.bat ( for Linux) in the /bin folder. This opens the Update Manager tool.
  4. Click "Browse" to select the Service Pack file (ManageEngine_ServiceDesk_Plus_MSP_8_2_0_SP-x_x_x.ppm file that you had downloaded) and then click "Install...".
  5. Follow the on-screen instructions to apply the Service Pack / Hotfix.
  6. Once the upgrade is complete, start ServiceDesk Plus- MSP Server.

Refer to this link for detailed instruction on Upgrade

How can I find the Build Number of ServiceDesk Plus-MSP?

  1. In the ServiceDesk Plus web client, click the "About" link on top right of the page.
  2. You should see the Build number mentioned on the top right of the page.
  3. Check the following image guide to locate the build number.
Download ServicePack