ServiceDesk Plus - MSP 8.3 aims at helping managed service providers concentrate on what matters most to them - delivering efficient and profitable service to their clients, with these value added features.
As a service provider, billing your customers is as important as delivering service to them. ServiceDesk Plus - MSP now comes integrated with the popular accounting software - QuickBooks, right out of the box. This means that once you setup an integration between the two, you can concentrate on service delivery, while invoicing gets automated with QuickBooks integration.
Wouldn't it be nice if you can delight your clients with a personalized response every time they called your help desk? With computer telephony integration, you can know the caller's personal details like name, account, site and pending tickets before you can answer his/her call.
A good billing policy lets you charge your clients based on the complexity of the tickets you handle and thereby makes you a more profitable managed service provider. The enhanced billing module in ServiceDesk Plus MSP 8.3 offers you the flexibility of choosing the criteria that matter most to your business and to bill your clients accordingly.
Technicians no longer need to be tied to their desktops to keep track of their tickets. With the new push notification, you can choose to notify technicians about request and task assignments, requester replies, request approvals or rejections. Coupled with request approvals through the iPhone app, your technicians can now do more on-the-go.