Security advisory

XXE vulnerability when integrating with Analytics Plus

CVE ID : CVE-2022-40771

Product Name Severity Affected Version(s) Fixed Version(s) Fixed On
ServiceDesk Plus Medium 14000 and below 14001 Oct. 14, 2022
ServiceDesk Plus MSP Medium 13000 and below 13001 Oct. 27, 2022
SupportCenter Plus Medium 11025 and below 11026 Oct. 28, 2022
AssetExplorer Medium 6980 6981 Oct. 13, 2022


ServiceDesk Plus, ServiceDesk Plus MSP, SupportCenter Plus, and AssetExplorer are vulnerable to XML external entity (XXE) injection using a malicious server when integrating with Analytics Plus.


Threat actors with admin role access can retrieve local files from the server running the affected products.

Steps to upgrade

  1. Download the latest upgrade pack from the following links for the respective product:
  2. Apply the latest build to your existing product installation as per the upgrade pack instructions provided in the above links.


This vulnerability was reported by Piotr Bazydlo (@chudypb) of Trend Micro's Zero Day Initiative.

If you have any questions or concerns, please contact product support for further details at the below-mentioned email addresses.

ServiceDesk Plus:

ServiceDesk Plus MSP:

SupportCenter Plus:


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