Handbooks and brochures

Enhance your ITSM knowledge with our resources.
ServiceDesk Plus / Solution brochures
ServiceDesk Plus for Microsoft Office 365
Brochure

ServiceDesk Plus for Microsoft Office 365

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The GDPR cheat sheet for IT Service management
ITSM infographic

The GDPR cheat sheet for IT Service management

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Enterprise service management
Brochure

Enterprise service management

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How to build an effective help desk knowledge base
ITSM infographic

How to build an effective help desk knowledge base

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ServiceDesk Plus Brochure
Brochure

ServiceDesk Plus Brochure

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The Brainy Book for Smarter ITSM
ITSM best practice

The Brainy Book for Smarter ITSM

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Free IT help desk revolution
Brochure

Free IT help desk revolution

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ServiceDesk Plus Freeville
Brochure

ServiceDesk Plus freeville

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The DNA of the Service Desk
Brochure

The DNA of the Service Desk

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Customer Infographics
Infographics

Customer Infographics

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Popular ITSM resources

[Webinar] Learn how to deliver frictionless services in remote work setups with insights from Charles Betz, Forrester's principal analyst.

ITIL® 4 and the digital enterprise - working beyond IT [Webinar]

A short article on IT ticketing system

What is an efficient incident response? [Short article]

7 ITIL® 4 tips for service professionals by Barclay Rae, ITIL 4 co-author [Webinar]

Incident management handbook: How Zoho manages the spectrum of IT incidents [Ebook]

7 real-life ITSM success stories from top industry leaders [Ebook]

What is ITIL 4? 7 Guiding Principles, 4 Dimensions & more from Dr. Mauricio Corona, ITIL 4 architect [Webinar]

How to build a self-service portal that works for the education industry [Ebook]

How AI will redefine the way IT service desks work [Ebook]

4 ITSM best practices to handle real-life IT challenges [Webinar]

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