E-mail Command is used to parse incoming e-mails and set various request field values such as Category, Subcategory, Status, Priority, Level, Mode, Urgency, Impact, ImpactDetails, Item, Group, Technician, TechnicianEmail, Requester, RequesterEmail, RequestID, RequestTemplate, RequestType, Site, Asset, Resolution, and AdditionalField labels. from the e-mail.
Select the Enable E-mail Command check box to activate this feature.
Any special character (@@, ##, $$, %%, &&, so on) can be provided as the Command Delimiter. The field values assigned between these special characters is assigned to the corresponding fields in the request form.