Data security is a primary concern of our customers and we are often faced with this question. We, on our part, have spent a lot of time and money in implementing the best security standards and practices to ensure that your data is secure. We offer security on multiple levels including the physical, software and people/process levels.
Physical: ServiceDesk Plus On-Demand's servers and infrastructure are located in the most secure types of data centers that have multiple levels of restrictions for access including: on-premise security guards, security cameras, biometric limited access systems, and no signage to indicate where the buildings are, bullet proof glass, earthquake ratings, etc.
Hardware: ServiceDesk Plus On-Demand employs state of the art firewall protection on multiple levels eliminating the possibility of intrusion from outside attacks
Logical/software protection: Zoho deploys anti-virus software and scans all access 24 x7 for suspicious traffic and viruses or even inside attacks. All of this is managed and logged for auditing purposes.
Process: Very few staff have access to either the physical or logical levels of our infrastructure. Your data is therefore secure from inside access; further regular vulnerability testing is performed and security is constantly enhanced at all levels. All data is backed up on multiple servers in multiple locations on a daily basis. This means that in the worst case, if one data center was compromised, your data could be restored from other locations with minimal disruption.