These product roadmaps provide an overview of what is coming in the future releases of ServiceDesk Plus Cloud - the full-stack ITSM suite, with tentative release schedules. If you would like to see a new feature or vote on suggested features in future releases of ServiceDesk Plus Cloud, make sure to visit https://pitstop.manageengine.com/portal/community/servicedesk-plus-cloud/filter/idea
Updated on July 29, 2021
Work In Progress
- Lookup Additional field support for Request Module
- Condition based Service Request SLA. Custom Notifications for SLA escalations.
- Notification Rules Enhancements
- Editable templates for push notifications
- Searchable placeholders for notifications
- Sandbox: Admin Configurations
- Customizable Project Templates
- Project Template specific Additional Fields
- Project Members in Project Templates
- Summary(Dashboard) under Project
- Quick Add Tasks across modules (Request / Problem / Change / Project / Release)
- Quick Add Milestones
- Project History enhancements
- RHS Enhancements within a Project - Milestone & Task Summary
- Milestone & Task List-view enhancements
- Default Filters
- Column chooser
- Support for Grid & Template Views
- Worklog Description - Rich Text Area Support
- Group field for General Tasks and Project Tasks
- Advanced Filter: Display reports by using the Date filter.
- Enhanced Settings:
- Customize reports display by using the Group Date Format
- Modify fonts and titles on each page of the report.
- Option to display the report in the graph view in all pages.
- Reports on Request Notifications - [New Report Folder]
- Requests by All Notifications
- Requests by Unreplied Count
- Requests by Last Conversation
- Reports on Request Notes - [New Report Folder]
- Requests by Private Notes
- Requests by Public Notes
- Requests by Latest Notes
- Requests by All Notes
- Reports on Solutions - [New Report Folder]
- Solutions by Topic
- Solutions by Status
- Report on Rejected Solutions
- Solutions by Maximum Views
- Solutions by Solution Type
- Reports by All Requests - [Existing Folder]
- Reports on Changes Initiated Requests
- Reports on Changes Caused By Requests
- Requests by Associated Problems
- Requests by Associated Projects
- Enable requesters to raise change requests from the requester portal.
- Import worklog of Request, Problem, and Change
- Share Requests and Tasks across help desk instances.
- Customize labels based on help desk instances.
- Support for multiple domains/sub-domains specific to help desk instances.
- Request Dashboard Enhancements
- Average response and resolution time by Technician/Group/Requests
- Average response and resolution time By SLA
- Dashboards Enhancements
- Tabular Form Input: Receive data from a table
- Service Template Enhancements: Configure a separate list view resources questions with Add/Edit/Delete options.
- Condition based request approvals
- Trigger for Request Notes, Notifications, Approvals and Tasks
- Agile Project Management
- Project Association Enhancements
- Project to Purchase Order Association
- Project Request Association enhancements
- Asset Scoping: Scope assets based on asset type and location to for selective exposure to technicians.
- IT Store Movement: Manage and track asset movement between stores.
- RFID Integration: Implement automatic tracking of asset location and movement.
- Checkin/Checkout: Tracking entry and exit of IT assets by using barcode, and QR code.
- Scan Azure and AWS infrastructure assets.
- Asset Booking:Enable end users to book and loan company-owned equipment from a centralized location.
- Product Type specific Additional Fields
- Layout customization for Asset forms
- Configuring SNMP OIDs for Asset fields and use them during discovery
- CI status propagation: Estimate impact or severity of an outage through CI status propagation based on (affected) CI interdependence.
- Integration between change and incident module to identify down times and display relationship maps under change impact analysis section.
- Capture downtime information for CIs and show them in relationship maps and business views
- Solution templates
- Solutions scoping
- Solutions public access i.e without login
- Configure SLA for problems and mark SLA violation
- Escalate on violation of SLA
- Field and Form Rules
- Link similar problems.
- Problem Closure Code.
- Tag/mark the problem with specific keywords (problem type,cause).
- Integration with JIRA, Zoho Projects etc