These product roadmaps provide an overview of what is coming in the future releases of ServiceDesk Plus Cloud - the full-stack ITSM suite, with tentative release schedules. If you would like to see a new feature or vote on suggested features
in future releases of ServiceDesk Plus Cloud, make sure to visit https://pitstop.manageengine.com/portal/community/servicedesk-plus-cloud/filter/idea
Updated on May 19, 2022
Roadmap Workflow
Work In Progress
In Testing
-
Request
- Notification Rules Enhancements
- Editable templates for push notifications
- Searchable placeholders for notifications
- Request Approval Enhancements
- More approval rules
- Mandate comments
- Auto self-approval
-
Admin
- Sandbox
- New configurations for Change Field and Form Rules and Release Trigger
- Enable user edit
- Enable user import from production
- Configure Mail Server Settings
- Sync Tuple limit configurations from production
- UI revamp
-
Projects
- Customizable Project Templates
- Project Template specific Additional Fields
- Project Members in Project Templates
- Summary(Dashboard) under Project
- Quick Add Tasks across modules (Request / Problem / Change / Project / Release)
- Quick Add Milestones
- Project History enhancements
- RHS Enhancements within a Project - Milestone & Task Summary
- Milestone & Task List-view enhancements
- Default Filters
- Column chooser
- Support for Grid & Template Views
- Worklog Description - Rich Text Area Support
- Group field for General Tasks
-
Change
- Triggers for Change sub-entities :
- Custom triggers for change sub-entities such as tasks, approvals, approval levels, notifications, and notes
-
Setup
- Native ServiceDesk Plus Mail Address for ticketing
-
Problem Management
- Field and Form Rules
- Problem specific solution/workaround
- Custom function support for problem.
- Problem Closure Code enhancement
- Notification for Problem notes addition/update
- Change association mandatory field in closure rule
- Adding known error under Actions
- Notification for groups/group members
- Problem Custom Trigger
- Link the existing solution to problem solution.
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Solutions
- Solution templates
- Topic icon support
In Planning
-
ESM Enhancements
- Share Requests and Tasks across help desk instances.
- Customize labels based on help desk instances.
- Support for multiple domains/sub-domains specific to help desk instances.
-
Home
- Request Dashboard Enhancements
- Average response and resolution time by Technician/Group/Requests
- Average response and resolution time By SLA
- Compliance
- Dashboards Enhancements
-
Requests
- Condition based request approval
-
Projects
- Projects - Field And Form Rules (FAFR)
- Project Association Enhancements
- Multiple changes to projects association
- Gantt Enhancement
- Pagination support for global Gantt
- Export as PDF Support for global Gantt
- Multiple column support in Gantt LHS
- Support for column resizing, reordering Gantt, and resizing the column section in Gantt.
- Task Dependency Enhancements
- Task dependency types
-
Assets
- IT Store Movement: Manage and track asset movement between stores.
- Track and manage asset acknowledgement process for assigned assets.
- Asset Audit
- Plan and conduct physical audit of Assets.RFID Integration: Implement automatic tracking of asset location and movement.
- Checkin/Checkout: Tracking entry and exit of IT assets by using barcode, and QR code.
- Scan Azure and AWS infrastructure assets.
- Asset Booking:Enable end users to book and loan company-owned equipment from a centralized location.
- Product Type additional fields
- Layout customization for asset forms
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SOFTWARE
- Software Metering
- Automatic License Allocation
-
CMDB
- CI status propagation: Estimate impact or severity of an outage through CI status propagation based on (affected) CI interdependence.
- Service Availability Management: To provide availability reporting for business-critical systems, databases, or other services.
- Integrations with OPManager, Site 24x7, and ApplicationManager:
- Automate mapping relationships for all configuration items (CIs) in your IT infrastructure and predict the impact of CIs on your business, in case of any modifications.
-
Solutions
- Link requests to already tried solution
- Solution Versioning
- Print Solution
-
Problem Management
- SLA
- Configure SLA for problems and mark SLA violation
- Escalate on violation of SLA
- Link similar problems.
- Problem Closure Code.
- Tag/mark the problem with specific keywords (problem type,cause).
- Problem Business Rule
- Auto-suggest problem creation:Pro-active Problem Management Dashboard
- Problem fine grained access Roles
- Approval section for Problem
- Ability to add Workaround/Solution/Impact/RCA details in Approval Description
- Problem module in analytic plus
- Priority Matrix for problem
- Change ID in problem list view
- Map incident's resolution as problem's workaround
- Associate multiple incidents to one problem from the requests page.
- Resolve or Close multiple incident from Problem
- Kanban view for Problem records
- Track the severity/impact of a problem in an organization and review the major problem with the given solution/workaround.
-
Survey
- Custom variable support For Zoho Survey
- Survey for other modules
- Generic periodic survey for users or user groups
- Survey data for Analytics Plus
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Release Management
- Integration with JIRA, Zoho Projects etc