These product roadmaps provide an overview of what is coming in the future releases of ServiceDesk Plus Cloud - the full-stack ITSM suite, with tentative release schedules. If you would like to see a new feature or vote on suggested features in future releases of ServiceDesk Plus Cloud, make sure to visit https://pitstop.manageengine.com/portal/community/servicedesk-plus-cloud/filter/idea
Updated on November 11, 2021
Work In Progress
- Lookup Additional field support for Request Module
- Condition based Service Request SLA. Custom Notifications for SLA escalations.
- Custom triggers for Notes, Tasks, Approvals, and Emails (Reply/Forward)
- Notification Rules Enhancements
- Editable templates for push notifications
- Searchable placeholders for notifications
- New configurations for Change Field and Form Rules and Release Trigger
- Enable user edit
- Enable user import from production
- Configure Mail Server Settings
- Sync Tuple limit configurations from production
- UI revamp
- Customizable Project Templates
- Project Template specific Additional Fields
- Project Members in Project Templates
- Summary(Dashboard) under Project
- Quick Add Tasks across modules (Request / Problem / Change / Project / Release)
- Quick Add Milestones
- Project History enhancements
- RHS Enhancements within a Project - Milestone & Task Summary
- Milestone & Task List-view enhancements
- Default Filters
- Column chooser
- Support for Grid & Template Views
- Worklog Description - Rich Text Area Support
- Group field for General Tasks and Project Tasks
- Enable requesters to raise change requests from the requester portal.
- Change Freeze Window: Create no configuration and downtime planning for services or sites during holidays and business critical days.
- Change Maintenance Window: Specify time periods during which changes for specific sites/services should be scheduled.
- Native ServiceDesk Plus Mail Address for ticketing
- Asset Life Cycle: Define the stages of an IT asset and also specify actions to be completed during a status change
- Criteria based Look-Up Fields: Configure criteria for an additional field such that only values matching the criteria will be shown in the form. Criteria based Look-Up fields will be available for Requests, Assets, CMDB, and Custom modules
- Reports for Software Installations: Combine Software and Workstation fields and generate a report.
- Share Requests and Tasks across help desk instances.
- Customize labels based on help desk instances.
- Support for multiple domains/sub-domains specific to help desk instances.
- Request Dashboard Enhancements
- Average response and resolution time by Technician/Group/Requests
- Average response and resolution time By SLA
- Dashboards Enhancements
- Condition based request approval
- Agile Project Management
- Project Association Enhancements
- Project to Purchase Order Association
- Project Request Association enhancements
- Asset Scoping: Scope assets based on asset type, location, and other field data for selective exposure of assets to technicians.
- IT Store Movement: Manage and track asset movement between stores.
- RFID Integration: Implement automatic tracking of asset location and movement.
- Checkin/Checkout: Tracking entry and exit of IT assets by using barcode, and QR code.
- Scan Azure and AWS infrastructure assets.
- Asset Booking:Enable end users to book and loan company-owned equipment from a centralized location.
- Product Type specific Additional Fields
- Layout customization for Asset forms
- Configurations for auto assign assets to users
- CI status propagation: Estimate impact or severity of an outage through CI status propagation based on (affected) CI interdependence.
- Integration between change and incident module to identify down times and display relationship maps under change impact analysis section.
- Integrations with OPManager, Site 24x7, and ApplicationManager:
- Automate mapping relationships for all configuration items (CIs) in your IT infrastructure and predict the impact of CIs on your business, in case of any modifications.
- Solutions public access i.e without login
- Link requests to already tried solution
- Configure SLA for problems and mark SLA violation
- Escalate on violation of SLA
- Link similar problems.
- Problem Closure Code.
- Tag/mark the problem with specific keywords (problem type,cause).
- Integration with JIRA, Zoho Projects etc