In this session, we go over how IT service desk teams can use ServiceDesk Plus to respond swiftly to incidents and speed up the ticket resolution process in a hybrid work environment. From collaboration and creation of dynamic templates to the usage of built-in automation, integration capabilities, and KPI dashboards, explore how ServiceDesk Plus can help you improve the efficiency of your incident management processes

Here are a few key takeaways from this episode:

Jendra John Xavier

Meet the presenter

Jendra has over four years of experience in ITSM as a product marketer and customer educator. As a product expert, he has been involved in multiple customer education programs to help users get the most out of their ServiceDesk Plus instances and optimize their business operations. Jendra has hosted various presentations, masterclass and thought leadership webinars. He has also authored educational guides on IT major incident management and change management.

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