ServiceDesk Plus edition comparison: Standard, Professional, Enterprise

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Features	Standard Edition (IT help desk software)	Professional Edition (help desk + asset management)	Enterprise Edition (help desk + change + asset + project)
Help Desk	✓	✓	✓
Manager Dashboard	✓	✓	✓
Automatic email to ticket conversion	✓	✓	✓
Active Directory Integration	✓	✓	✓
LDAP Integration	✓	✓	✓
Import from CSV files	✓	✓	✓
User Survey	✓	✓	✓
Complete History of Request	✓	✓	✓
Multi Site Support	✓	✓	✓
Scheduler	✓	✓	✓
WebRemote		✓	✓
Remote Control using the unified agent		Add-on	Add-on
IT Help Desk Reports	✓	✓	✓
Canned Reports	✓	✓	✓
Customizable Reports	✓	✓	✓
Query Builder	✓	✓	✓
Scheduled Reports	✓	✓	✓
Export as CSV, XLS & PDF	✓	✓	✓
Automatic Dispatch	✓	✓	✓
SLA Management	✓	✓	✓
Priority Matrix	✓	✓	✓
Load Balancing	✓	✓	✓
Auto Device Discovery		✓	✓
Agent-based scanning		✓	✓
Distributed asset scan		✓	✓
Notify Technicians	✓	✓	✓
Holidays / Operational Hours	✓	✓	✓
Knowledge Base	✓	✓	✓
Self Service Portal	✓	✓	✓
API Integration	✓	✓	✓
Asset Management		✓	✓
IT Project Management	Add-on	Add-on	✓
Purchase Management		✓	✓
Contracts		✓	✓
CMDB		Add-on	✓
Service Catalog Service Request Approval	Add-on	Add-on	✓
Incident Management	✓	✓	✓
Custom Request Form Templates	✓	✓	✓
Problem Management Problem Management Workflow Problem Analysis Work Around & Solutions Incidents & Problem associations Optional Problem Closure Rules Free flowing text and attachments support for Problem Recording Comprehensive Problem Reports	Add-on	Add-on	✓
Change Management Support Different Types of Change Standard Change Minor Change Major Change Significant Change Change Approval Board Approved Change Reports for scheduling Forward Schedule of Changes Change Calender for easy scheduling Change History	Add-on	Add-on	✓
Release Management Create custom release templates, roles, and statuses. Build release workflows on a drag-and-drop canvas. Configure stages, statuses, and transitions for each workflow. Create impact, rollout, backout plans, and implementation checklists. Conduct post-deployment training and review. Announce planned downtime from within the release module.	Add-on	Add-on	✓
Custom Module			✓
Computer Telephony integration	Add-on	Add-on	✓
Password Reset Tool	Add-on	Add-on	Add-on
Fail Over Service	Add-on	Add-on	Add-on
Operating System Support
Windows	✓	✓	✓
Linux	✓	✓	✓
Database Support
Postgre SQL	✓	✓	✓
MS SQL	✓	✓	✓
Free up to	5 technicians	NA	NA
Paid version starts @	US$ 1,195 Annually (10 technicians)	US$ 495 Annually (2 technicians & 250 nodes)	US$ 1,195 Annually (2 technicians & 250 nodes)

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