ServiceDesk Plus—the game-changing IT service desk tool—now supports enterprise service management for businesses. Create and instantly deploy multiple service desk instances for all your supporting business functions, like HR and finance, from a central portal.
standardized service management for different departments
enterprise service management with servicedesk plus
centralized request portal
Access individual service desk
instances easily through a centralized request portal.
single enterprise directory
Manage all your service desk instances and users—including which users have access to which instances—from the ESM portal.
unique service desk instances
Create and deploy customized service desk instances for all your supporting business units like HR, finance, and facilities.
Implement ITSM-inspired workflows
and automations across all your
business service areas.
built-in catalog and templates
Drag and drop fields to create custom templates unique to each business unit.
Having separate service desk instances for IT, facilities and records allows us to track the issues separately while giving us access to the other departments' resources. With the new version of ServiceDesk Plus, we feel like the firm support and administration departments are working together to provide assistance to firm . I love that it's customizable, easy to use and available at a great price.
Beverley Seche, Network Administrator at Stark & Stark, Attorneys at Law.
It's nice being able to share the success Service Desk Plus' cloud version has brought our IT department with the rest of our organization. We already have the expertise in administering the platform through building it up for our IT, so it's a simple matter of using that existing knowledge to extend the resources elsewhere. Currently, HR, Facilities, Maintenance, and every other business unit continue to rely on shared email and spreadsheets; it's reassuring knowing there is a pathway of adoption available to us that is clear.
Kenneth Klose, IT customer success manager, Construction Specialties
Build your enterprise service desk in the cloud now