IT Help Desk Flash Reports

Get Key Help Desk Statistics in Real Time

    Get the Pulse of Your IT Help Desk in a Flash

  • Get a consolidated view of your IT help desk operations in one place and get any insight within minutes.
  • Drill down into the statistics to get finer details such as IT staff performance, ticket status, SLA compliance levels, sites that need attention, the number of open tickets based on categories, and other important IT help desk information.
  • Analyze IT help desk trends based on request parameters such as SLA, technicians, priority, category, site, level, urgency, impact, mode, and status.
What Customers Say
ServiceDesk Plus reports actually helped me validate the need for an additional technician. Management knows exactly how IT is using its time. The quality of reporting in ServiceDesk Plus is more detailed than competitive offerings. It's very helpful. I would say our technicians are 200 percent more efficient because of ServiceDesk Plus.
Alex Walker
director of IT, Cetero Research

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