Compare Editions

Find the perfect fit for your help desk
HomeCompare Editions
  Standard Edition Professional Edition Enterprise Edition
Help Desk
Manager Dashboard
Automatic email to ticket conversion
Active Directory Integration
LDAP Integration
Import from CSV files
User Survey
Complete History of Request
Multi Site Support
Scheduler
Remote Desktop Sharing  
IT Help Desk Reports
  • Canned Reports
  • Customizable Reports
  • Query Builder
  • Scheduled Reports
  • Export as CSV, XLS & PDF
Automatic Dispatch
SLA Management
Priority Matrix    
Load Balancing
Auto Device Discovery  
Agent-based scanning  
Distributed asset scan  
Notify Technicians
Holidays / Operational Hours
Knowledge Base
Self Service Portal
API Integration
Asset Management  
IT Project Management Add-on Add-on
Purchase Management  
Contracts  
CMDB   Add-on
Service Catalog
  • Service Request Approval
Add-on Add-on
Incident Management
Custom Request Form Templates
Problem Management
  • Problem Management Workflow
    • Problem Analysis
    • Work Around & Solutions
    • Incidents & Problem associations
  • Optional Problem Closure Rules
  • Free flowing text and attachments support for Problem Recording
  • Comprehensive Problem Reports
  Add-on
Change Management
  • Support different Types of Change
    • Standard Change
    • Minor Change
    • Major Change
    • Significant Change
  • Change Approval Board
  • Approved Change Reports for scheduling
  • Forward Schedule of Changes
  • Change Calender for easy scheduling
  • Change History
Add-on Add-on
Password Reset Tool Add-on Add-on Add-on
Fail Over Service Add-on Add-on Add-on
Flash Reports
Operating System Support
  • Windows
  • Linux
Database Support
  • Postgre SQL
  • MySQL
  • MS SQL
Free up to 5 technicians NA NA
Paid version starts @ US$ 1,195 Annually
(10 technicians)
US$ 495 Annually
(2 technicians & 250 nodes)
US$ 1,195 Annually
(2 technicians & 250 nodes)
Features Standard Edition
(IT help desk software)
Professional Edition
(help desk + asset management)
Enterprise Edition
(help desk + ITIL® + asset + project)
Help Desk
Manager Dashboard
Automatic email to ticket conversion
Active Directory Integration
LDAP Integration
Import from CSV files
User Survey
Complete History of Request
Multi Site Support
Scheduler
Remote Desktop Sharing  
IT Help Desk Reports
  • Canned Reports
  • Customizable Reports
  • Query Builder
  • Scheduled Reports
  • Export as CSV, XLS & PDF
Automatic Dispatch
SLA Management
Priority Matrix    
Load Balancing
Auto Device Discovery  
Agent-based scanning  
Distributed asset scan  
Notify Technicians
Holidays / Operational Hours
Knowledge Base
Self Service Portal
API Integration
Asset Management  
IT Project Management Add-on Add-on
Purchase Management  
Contracts  
CMDB   Add-on
Service Catalog
  • Service Request Approval
Add-on Add-on
Incident Management
Custom Request Form Templates
Problem Management
  • Problem Management Workflow
    • Problem Analysis
    • Work Around & Solutions
    • Incidents & Problem associations
  • Optional Problem Closure Rules
  • Free flowing text and attachments support for Problem Recording
  • Comprehensive Problem Reports
  Add-on
Change Management
  • Support different Types of Change
    • Standard Change
    • Minor Change
    • Major Change
    • Significant Change
  • Change Approval Board
  • Approved Change Reports for scheduling
  • Forward Schedule of Changes
  • Change Calender for easy scheduling
  • Change History
Add-on Add-on
Password Reset Tool Add-on Add-on Add-on
Fail Over Service Add-on Add-on Add-on
Flash Reports
Operating System Support
  • Windows
  • Linux
Database Support
  • Postgre SQL
  • MySQL
  • MS SQL
Free up to 5 technicians NA NA
Paid version starts @ US$ 1,195 Annually
(10 technicians)
US$ 495 Annually
(2 technicians & 250 nodes)
US$ 1,195 Annually
(2 technicians & 250 nodes)

Plans & pricing

Find the perfect fit for your help desk

 
Cloud On-premises
Standard
IT help desk software
starts from
$10
/tech/month
Professional
Help desk + asset
starts from
$21
/tech/month
Enterprise
Help desk + ITIL asset + project
starts from
$50
/tech/month

Only yearly subscription is available for on-premises deployment.

Standard
IT help desk software
starts from
$120
/tech/month
Professional
Help desk + asset management
starts from
$248
/tech/month
Enterprise
Help desk + ITIL asset + project
starts from
$598
/tech/month

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