Whitepapers

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The service delivery excellence matrix for IT and business teamsNew

How organizations can analyze their service maturity and chart their path to service excellence

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Tuning your ITSM to a hybrid, digital workplace

How IT managers can build an adaptable and successful ITSM for hybrid work

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7 real-life ITSM success stories from top industry leaders

7 real-life ITSM success stories from top industry leaders

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Incident management handbook: How Zoho manages the spectrum of IT incidents

Incident management handbook: How Zoho manages the spectrum of IT incidents

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The five step guide to building an IT self-service portal

The five step guide to building an IT self-service portal

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The Handbook of essential IT service desk metrics

Track the right metrics with this fast guide to the IT service desk metrics!

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The GDPR & ITSM

Top eight aspects of ITSM most influenced by the GDPR

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AI in IT service management

Use cases and scenarios on how AI will redefine the way IT service desks work.

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6 Steps to Implementing Change Management that Works

6 Steps to Implementing Change Management that Works

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When Reality Hits ITSM- Implementations

When Reality Hits ITSM- Implementations

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How an ITSM framework Based IT HelpDesk Help SMBs

How an ITSM framework Based IT HelpDesk Help SMBs

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ITSM best practice Heroes Handbook

ITSM best practice Heroes Handbook

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