Your customers will be happy to know that help is just a click away. With SupportCenter Plus' personalized customer portal, finding solutions to simple issues, creating tickets, and communicating with technicians is quick, easy, and will have your customers smiling by the end of the day.
Give your customers control. Lighten your help desk's load.
- Create a personalized customer portal for each of your organization's divisions or products.
- Allow customers to raise requests directly from their own website by linking it to their customer portal.
Track knowledge easily. Say goodbye to your support woes.
- Give customers access to the knowledge base (KB) in the customer portal.
- Suggest KB articles when a request is being logged.
- Categorize, group, and tag solutions so they're easy to find.
Go custom. Offer a personalized user experience.
- Customize the logo, color, font, headers, tabs, and more to match your brand.
- Control what information and knowledge articles the end user can see.
- Automate routine tasks including password resets, registrations, and user information updates in the customer portal.
- Authorize new users to access the portal with approval.