Remote Access Plus server performs various taks from installing agents on the client computers, scanning computers to find logged in users, remotely connecting to the remote computers. The anti-virus that you have installed in your network would hinder the functioning of the Remote Access Plus server and agent components. This could result in various failures during agent installation, initiating remote connections, obtaining logged-in user information. So, it is always recommended to exclude all the folders related to Remote Access Plus from anti-virus scan.
You will have to exlcude the below listed files from anti-virus scan:
The following files are located under <installation drive>\Program Files\UEMS_Agent\bin directory:
The following files are located under <installation drive>\Program Files\UEMS_CentralServer\bin directory:
The following files are located under <installation drive>\Program Files\UEMS_Agent\ directory:
In the computer where Remote Access Plus is installed, you should add notificationserver.exe to the exceptions list
Note: Excluding the specific .exe files is more complex because it keeps changing over a period of time. So folders can also be added to the exclusion list, so that the specified folders are not scanned. In such cases, ensure that you need to exclude the following folders respectively.
To know more about the steps to exclude the folder from Scan click here.