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成功 IT 服務台

支援使用者,技術人員作為後盾

IT 服務台軟體

ServiceDesk Plus 是將 IT 團隊從日常滅火轉變為提供卓越的客戶服務的遊戲改變者。它在處理 IT 問題方面提供了良好的可見度和中央控制,以確保企業不會出現停工期。10 年來,它一直在給數百萬 IT 人士、使用者和利益相關者帶來驚喜。

旨在增強您的 IT 服務台

最佳做法 ITSM 工作流程

最佳做法 ITSM
工作流程

與 IT 管理應用程序的超強整合

與 IT 管理應用
程序的超強整合
apps

智能自動化

智能
自動化

IT ticketing system reports

廣泛的報
表功能

IT help desk tickets customization

無代碼自
定義

在云上部署或內部部署

在云上部署
或內部部署

根據您的 IT 需求提供靈活的計劃

標準版
IT 服務台軟體

完美的入門套件,讓您的票證正確無誤.

  • 事件管理
  • 自助入口網站
  • 知識庫
  • 多網站支援
  • SLA 管理
  • 服務台報表
專業版
服務台 + 資產管理

整合式 IT 資產管理的最佳封包。

  • 服務台管理
  • IT 資產探索
  • 軟體資產管理
  • 資產庫存報表
  • 購買 和
    合同管理
企業版
服務台 + ITIL® + 資產 + 專案

完整的 ITIL® ready ITSM 套件,具有 IT 服務台所需的所有功能。

  • 事件管理
  • 問題管理
  • 管理
  • IT 專案管理
  • 服務目錄
  • 資產管理
  • CMDB (僅內部部署可用)

客戶反饋

  •  
    James Arnold, Manhattan Associates
    "ServiceDesk Plus is a simple yet powerful IT helpdesk ticketing software. ServiceDesk Plus has been a great decision both functionally and financially for us."
  •  
    Karl Lowenstein, IT Manager, Saba
    "ServiceDesk Plus has provided tremendous value for our organization. It's easy to manage, very powerful IT support system. We use it to manage requests for multiple teams in our company like IT, facilities, marketing and HR."
  •  
    Sarah Dawson, Engineer, VA DMV
    "I find ServiceDesk Plus to be extremely customizable IT ticketing software. Without all the fuss of coding and testing, we were able to roll it out and train our analyst base quite efficiently. It has helped us manage our requests and keep our inventory under control with great ease. "
  •  
    Mohammed Al Meqbali, Manager IT Infrastructure, Al Foah
    "One of the major advantages of ServiceDesk Plus is that it complies with ITIL life cycle. This has reduced the time and efforts of our team to adopt incident and change management. Another advantage compared to the other help desk ticketing software is, the simple and user-friendly interface. "
  •  
    Karel Martens, IT Manager, Wolters Kluwer
    "By far the best ServiceDesk tool in the market. The support is top notch and very efficient. Glad to work with an IT help desk system with such maturity."
  •  
    Mike van Gestel, Ovako wire
    "ServiceDesk Plus is a fantastic IT support ticketing system for small and mid-sized businesses. ServiceDesk Plus is everything that you would want in an application. It handles tickets and assets and helps structure and discipline your IT department. We just love it!"
  •  
    Nathan Reasoner, Pacific Whale Foundation
    "What we find impressive with this IT helpdesk software from ServiceDesk Plus is the flexibility in the setup. We are able to create templates for specific needs to separate the tickets and reporting in each of the departments, providing a seamless experience for our users."
  •  
    Tony Batalla, City of San Leandro
    "We looked at couple of best help desk software like ServiceNow and Remedy Force and ultimately we were convinced to go with ServiceDesk Plus because it met the needs we had at a price point that was attractive. "
  •  
    Mike van Gestel, Ovako Wire
    "ServiceDesk is everything you want in an application! This help desk support software helps us in our daily operational activities.It will handle tickets; it has assets and helps your IT-department to get structure and discipline! We just love it! "
  •  
    Christian Davies, Avecto
    "ServiceDesk Plus is the best IT help desk that allowed us to streamline our support tickets in order to provide fast and efficient support, it also allowed us to see all of the assets on our network irrespective of site and give us overview of finite details. "
  •  
    Nicholas P. Arispe, Radiology Associates
    "Everything we want to do with IT ticketing system at Radiology Associates is running through ServiceDesk Plus - service desk, asset management, project management. ServiceDesk Plus is ticking all the boxes for us. I am 100 percent a customer for life."
  •  
    Darren Hammond, Lesedi Nuclear Services
    "ServiceDesk Plus is an excellent IT support ticketing software. We simply love the dashboard as it allows us to keep a watch on the tickets and quickly provides useful information. The ticket workflows and automation help us reduce complexity and resolve issues faster."
  •  
    Joe Gonzales,​ The Austin Convention Center
    "ServiceDesk Plus has been an exceptional help desk ticket system that lowered my stress level a great deal, I know that everything I need to know is in one place. I know what is in the queue and confident that I haven't forgotten any shoulder tap requests. "
  •  
    Karen Roche,​ Electroswitch, Massachusetts
    "ServiceDesk Plus is a phenomenal helpdesk supporting system that gives us the entire sequence of activity in one single place. This helps us in audit operations. The team has also been able to take advantage of the easy reporting mechanism to get advanced analytics on their service desk operations which allowing us to enhance our performance. "
  •  
    Jeanette Bush, CCPL
    "This ServiceDesk Plus help desk software has been great for our company. There are very few tasks that fall short due to our busy work schedules. Communication plays a big part in our duties and ServiceDesk Plus has helped us tremendously. Thank you."
  •  
    Raymond Scott, Scott Engineering
    "This is by far the best help desk software ever invented. It's easy to use and quick to learn. It's got many features other help desk ticketing system don't have. My hats off to the team for making the best software I have ever used."
  •  
    Andre Viljoen, Anglo IM Services
    "Great product. I love how this has made my day-to-day tasks easier to manage and I don't forget the requests my clients want. It is also a great helpdesk support software to keep in contact and keep my clients updated at every step. I also love the solutions area. I use this as my notes storage, I can either let the client see it or keep it internal."
  •  
    Rick Farrell, ARI Financial Services Inc
    "This has got to be the easiest and the most user-friendly helpdesk ticketing software of its kind. We have been using ServiceDesk Plus for years for all our help hesk, facilities, and purchasing needs. I love this software...renewing again..RIGHT NOW!"
  •  
    Katie Mims, Lead, Eid Passport
    "My department uses ManageEngine's help desk software, ServiceDesk Plus in place of shared mailboxes. ServiceDesk Plus saves us valuable resources on our exchange server. Using the reporting functions of ServiceDesk Plus has helped us track productivity and streamline some of our processes."
  •  
    Dean Bird, My Book It
    "ServiceDesk Plus give us world-class helpdesk support solutions. The push notifications have helped us stay on top of our tickets. We track ticket progress and update them on the go. We're simply more proactive these days without the hassles."
  •  
    Muhammad Gouda, ITWORX Education
    "I'd say that ServiceDesk Plus is a best ticketing system that helped me manage my team and their assignments much easier, its reporting tool made me monitor and report team progress in a visualized way .. I love it so much "
  •  
    Silas Anderson, Caro Community Hospital
    "Fortunately, ServiceDesk Plus is a very good IT ticketing helpdesk software. It's easy to get started and grow without pressure. On top of that, the support is outstanding!"
  •  
    Joe Frazier, McMenamins Pubs & Breweries
    "We had a lot of issues with reliability, initial install, getting everything configured and up & running. ServiceDesk was kind of such wonderful IT helpdesk system that really easy to do all that. We were up and running in a day of installing it the first time. That's great!"
基於 ITIL 的功能,專為您的 IT 服務台打造
 事件管理
 
獲取對您的服務台的控制

減少中斷,提高代理程式生產力,滿足 SLA,以及管理 IT 票證的完整生命週期。

 問題管理
 
超越消防

分類、分析並解決問題。分析根本原因並減少 IT 的重複事件。

 變更管理
 
精確管理變更

透過自動化工作流程簡化計劃、核准和實施。確保沒有未經授權或失敗的變更。

 Service Catalog
 
最佳化服務派送

使用自訂服務級別協議 (SLA) 和多階段核准來建立和發行您的服務目錄。確保更好的使用者滿意度和更好的 IT 可見度。

 CMDB
 
獲取更大的圖片

跟踪和管理所有配置項目並對應它們的關係和相依性。形象地分析變更和中斷對決策的影響。

 IT 專案管理
 
按時派送 IT 專案

建立專案、管理資源和追蹤進度。將 IT 專案與要求和變更整合,以優化整體 IT 服務派送。

 報表
 
用適當的資料推動決策

使用預先定義和自訂報表獲取適當的深入資訊.使用實時和可自訂的儀表板監視 IT 服務台性能的健康狀況。

 整合
 
與其他 IT 系統共同作業

與監視和管理您的網路、應用程式、桌面和 Active Directory 的軟體緊密整合。得償所願 - 獲得 360° IT 可見度!

 資產管理
 
簡化資產管理

在一個地方探索、追蹤和管理您的 IT 硬體和軟體資產。最佳化資產使用率,避免漏洞並確保授權合規性。

讓我們更快、更輕鬆、更齊心協力的提供支援