senior service desk analyst, ThinkOn
Manufacturing
Headquartered in Europe, this manufacturing company designs and manufactures juvenile safety products, including car seats, strollers, and travel systems. Its centralized IT team supports nearly 1,000 employees across multiple offices in Europe, with additional operations in Israel, China, and Australia. As part of a global conglomerate with a presence in 22 countries, the organization sells millions of products annually under a diverse portfolio of regional and international brands.
"My team would spend hours every week gathering data, importing it to Excel, creating reports, and sharing them manually. With Analytics Plus, the process is automated, saving us time and eliminating manual effort,"
The company was looking for more advanced analytics that could support the needs of its management. Given the widespread nature of its operations and the extensive number of employees supported, the IT team was looking for an easier alternate to manual reporting.
"My team and I would previously spend two hours every single Monday gathering this data, importing it to Excel, creating the report, and manually sharing each report to colleagues through Sharepoint," said the IT manager.
Rather than continue investing several hours every week collating service metrics and analyzing organizational KPIs manually through Excel, the team sought ways to reduce these repetitive and tedious efforts.
The company already utilizes ManageEngine's suite of products to support its daily operations. So they turned to ManageEngine Analytics Plus for the extensive out-of-the-box visualizations offered for popular IT applications.
During a recent health check, the team at ManageEngine recognized that the organization could benefit from a deeper implementation of Analytics Plus's advanced capabilities to cut down on manual work. A few support calls later, the team successfully automated their weekly reporting.
"The ManageEngine Analytics Plus support team helped us automate this process by building a detailed custom report, and we have embedded the analysis within other IT applications, too," the IT manager explained.
Analytics Plus, with its extensive out-of-the-box visualizations and AI-enhanced analytical functionalities, has proven to save the IT team considerable time and cost.
"Analytics Plus is very intuitive and easy to use," the IT manager added. "The out-of-the-box reports show you exactly what you need. Editing and filtering these reports is also instantaneous and effortless."
Having cut down on repetitive work in one avenue, the IT team is now looking to unify data from additional data sources and automate their quarterly reporting as well. They are exploring how to create comprehensive visualizations based on the company's KPIs to share with the IT and business teams, and demonstrate IT's value across the organization.
Analytics Plus is an IT analytics and decision intelligence solution that provides organizations with a unified view of their IT operations, correlates interdependencies and delivers meaningful insights. It measures the efficiency of network operations, tracks the responsiveness of business applications, evaluates technician performance, assesses the progress of processes and flags security anomalies. This comprehensive analysis is achieved by connecting to all IT software that forms the backbone of an IT infrastructure. These consolidated insights enable organizations to make data-driven decisions that enhance operational efficiency and drive business success.
Note: This case study has been anonymized to honor the customer's privacy preferences.
