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Troubleshooting cloud protection's gateway server errors

Errors related to gateway server communication and configuration are displayed in the Status column within the gateway server panel of the selected cluster. To access this information, navigate to Cloud Protection > Configuration > Server > Gateway Configuration and then select the target cluster . Listed below are some common gateway server errors, along with troubleshooting steps for each.

Error code Error message Reason for message Follow-up action
600005 Update Gateway Server Outdated gateway server version preventing access to new features; the gateway server performance will remain unaffected. Update the gateway server by following the steps in the Updating Gateway Servers page.
600006 Failed to communicate with the DataSecurity Plus server The gateway server's attempts to communicate with the DataSecurity Plus server have failed. To resolve communication issues, try the following steps:
  • In the machine where the gateway server is installed, access the DataSecurity Plus server via your browser, by entering [Protocol]://[ServerName]:[DataSecurity Plus server port] in the address bar. For example, HTTPS://LocalHost:8800
  • Check the inbound and outbound firewall settings and open the port used by the DataSecurity Plus server.
Refer to the default port configuration details here.
600009 Sync blocked due to Gateway Server version mismatch Gateway server version is outdated, preventing access to new features and configuration sync updates. The gateway server will perform minimal functions only. Update the gateway server by following the steps in the Updating Gateway Servers page.
600103 TCP port unavailable The TCP port used by DataSecurity Plus to communicate with the gateway server is blocked or occupied by another process. By default, DataSecurity Plus uses the TCP port 8888.To resolve issues with this port, try the following steps:
  • Check whether the TCP port is used by another process and resolve it.
  • Check the inbound and outbound firewall settings and open the TCP port if it is blocked.
Refer to the default port configuration details here.
600104 Gateway Server Access Key regenerated The Gateway Server Access Key has been regenerated in the DataSecurity Plus server, but it has not been updated in the gateway server. Update the Gateway Server Access Key by following the steps listed in this page.
600105 Low disk space This error occurs when the machine running Cloud Protection 's gateway server reaches the configured minimum free disk space; this threshold is customizable. Note that the cloud app auditing will be stopped until the issue is resolved. To resolve this issue, free up disk space or add additional space to the machine running Cloud Protection's gateway server . By default, at least 2GB of free disk space is required to store audit data.Once you have allotted the additional disk space, restart the ManageEngine DataSecurity Plus - Cloud Protection Gateway service.
600202 Failed to start proxy unit Proxy unit within the gateway server could not be started. For assistance in resolving the issue, please write to us at support@datasecurityplus.com.
600204 Proxy unit port unavailable The port used by the proxy unit is unavailable. By default, the proxy unit uses the 8200 port . Resolve the port unavailability issue to establish connection between the Gateway Server and DataSecurity Plus. To do this:
  • Assign another available port, if the configured port is busy.
  • Check the inbound and outbound firewall settings and unblock it if it is blocked.
600206 Failed to start proxy unit (-) Proxy Chain source unreachable Incorrect proxy chain source settings. To resolve this issue, check the existing proxy chain configuration and reset it if required. To reset proxy chain configurations:
  • Go to Cloud Protection > Configuration > Server > Gateway Configuration.
  • Click Edit within the target cluster.
  • Click Advanced Settings > Proxy Chain and select the desired proxy settings value.
  • Click Update.
600207 Invalid PAC Script The Proxy Auto-Configuration (PAC) file script has errors. Check the existing PAC script file you've configured and rectify syntax errors, if any.
600208 Unable to download the PAC script The PAC script location specified during the initial setup is incorrect. To resolve this issue, ensure that the specified PAC script location is correct and that the script file is accessible.To reset the PAC script location in the gateway server configuration:
  • Go to Cloud Protection > Configuration > Server > Gateway Configuration.
  • Click Edit within the target cluster.
  • Click Advanced Settings > Proxy Chain and select PAC Proxy.
  • Enter the new PAC script location beside PAC Script Location.
  • Click Update.
600209 Configuration files missing or corrupted Gateway server configuration sync during initial installation is unsuccessful. For assistance in resolving the issue, please write to us at support@datasecurityplus.com.
600301/600309 Configuration sync mismatch Configuration details from DataSecurity Plus Server could not be sent to the gateway server. For assistance in resolving this issue, please write to us at support@datasecurityplus.com.
600302 Sync Error - Failed to sync CA certificate Configuration sync with CA certificates configured was unsuccessful. For assistance in resolving this issue, please write to us at support@datasecurityplus.com.
600303 Sync Error - Failed to sync Trust Store list Configuration sync with Cloud Protection Trust Store was unsuccessful. For assistance in resolving this issue, please write to us at support@datasecurityplus.com.
600304 Sync Error - Failed to sync Sanctioned Applications list Configuration sync with Sanctioned Applications list was unsuccessful. For assistance in resolving this issue, please write to us at support@datasecurityplus.com.
600305 Sync Error - Failed to sync Banned Applications list Configuration sync with Banned Applications list was unsuccessful. For assistance in resolving this issue, please write to us at support@datasecurityplus.com.
600306 Sync Error - Unable to reach Proxy Chain source Configuration sync for updating gateway servers with Proxy Chain source details failed. To resolve this issue, examine and rectify errors in the proxy chain source configuration.To reset the proxy chain source:
  • Go to Cloud Protection > Configuration > Server > Gateway Configuration.
  • Click Edit within the target cluster.
  • Click Advanced Settings > Proxy Chain and select the desired proxy settings value.
  • Click Update.
600307 Sync Error - Unable to parse PAC script PAC script could not be parsed due to syntax errors. To resolve this issue, examine and rectify errors in the PAC script file.
600308 Sync Error - Unable to download PAC script The PAC script download was unsuccessful. To resolve this issue, ensure that the specified PAC script location is correct and that the script file is accessible.To reset the PAC script location in the gateway server configuration:
  • Go to Cloud Protection > Configuration > Server > Gateway Configuration.
  • Click Edit within the target cluster.
  • Click Advanced Settings > Proxy Chain and select PAC Proxy.
  • To reset, enter the new PAC script location beside PAC Script Location.
  • Click Update.

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