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Isala is a century-old healthcare provider in the Netherlands with a specialized infrastructure system management team of 15 people. Managing around 1000 servers, the IT team oversees critical patching operations essential for maintaining continuous care and security of their healthcare technology ecosystem.
Problem statement
- Manual and partial patching of servers leading to inefficiencies
- Lack of automation for third-party application patching
- Difficulty maintaining compliance and security
Manual and partial patching of servers often resulted in significant inefficiencies, including missed updates and increased risk of security vulnerabilities. This approach was time-consuming, prone to human error and led to inconsistent patch deployment across the server estate. Additionally, the absence of automation for patching third-party applications created gaps in security coverage, leaving systems exposed to exploits targeting non-native software. The evolving IT landscape added further complexity in maintaining continuous compliance and security, as manual efforts struggled to keep pace with frequent updates and regulatory requirements. These challenges not only increased operational overhead but also elevated the risk of downtime and compliance failures, highlighting the urgent need for a robust, automated patch management solution.
Solution with Patch Manager Plus
The implementation of Patch Manager Plus brought a transformative shift in managing patch deployments. It automated patching workflows for both operating systems and third-party applications, ensuring timely and consistent updates without manual intervention. Real-time compliance reporting capabilities enhanced audit readiness and governance, while the intuitive centralized dashboard provided complete visibility and control over the patching environment. This unified approach greatly reduced operational overhead, minimized security risks from unpatched systems, and enabled the IT team to focus on strategic priorities rather than manual patch management tasks. Key features such as patch automation, compliance reporting, third-party application support, and detailed dashboard reporting elevated the organization’s overall IT security posture and efficiency.
"With Patch Manager Plus, our environment is now more secure and we have better control. We can also demonstrate this to external auditors through detailed reporting."
- Jan Wessel Beekman, Infrastructure system management department, Isala
Modules used
Compliance
Patch management
Third-party application support
Results
- Automated patch management across 1000+ servers
- Improved compliance demonstrated to external auditors.
- Anticipated significant time savings in patching and security management.
- Enhanced security posture with automated third-party patching
Why was Patch Manager Plus chosen?
The hospital team previously used GPOs but sought deeper automation, especially for third-party applications. Other tools failed to meet expectations or came at higher costs without third-party support. Patch Manager Plus offered the ideal balance of automation, compliance, and cost-effectiveness.
