Community Alternatives, Inc. is a non-profit organization dedicated to enhancing the quality of life for individuals, families, and communities in Virginia and North Carolina. Established in 1980, Community Alternatives has expanded its services over the years to address various issues of individuals and communities. It offers a range of programs for individuals with intellectual and developmental disabilities and provides recovery-based substance abuse services to help individuals and communities lead a better life.
United States
Non-profit organization
500-1000
Dean Edwards, IT director, was looking for a solution to secure the company's endpoint machines and servers with multi-factor authentication to make Community Alternatives compliant with its organizational regulations.
The IT team had to handle more than one hundred password-related help desk tickets on a monthly basis, and the company was also looking for a solution to reduce the hassle of switching between multiple applications and reduce password fatigue for its users.
ManageEngine ADSelfService Plus not only met its exact requirement of securing endpoints with multi-factor authentication to meet the desired regulations but also reduced its IT help desk workload by enabling users to reset and unlock their accounts without help desk intervention.
ADSelfService Plus also reduced the hassle of toggling between multiple applications and having to authenticate those applications every single time by implementing a single sign-on (SSO) feature. This meant users could log in to their Google Workspace without having to enter their credentials each time.
Community Alternatives found it difficult to roll out multi-factor authentication to all its user machines and servers.
Community Alternatives initially wanted a solution to secure its endpoints, and upon being educated about other features that ADSelfService Plus offered, reducing its IT help desk workload and implementing SSO went beyond expectations.
Our dedicated implementation experts worked with the company's employees on a daily basis, helped them tailor the product according to their requirements, and provided detailed insights about other unexplored features, such as SSO.
Dean Edwards, IT director, Comalt.
Furthermore, our OnboardPro team offered customized training, ensuring Community Alternatives employees quickly learned features, best practices, and troubleshooting for smooth product adoption.
ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password.
OnboardPro is a ManageEngine service that provides solution implementation to clients upon request. This service includes the installation and customized configuration of ManageEngine solutions. It enables clients to seamlessly begin work without worrying about the complexities of installation, deployment, and product use. Every client environment is unique and requires additional support beyond basic installation and standard features. With our onboarding support, clients have the option to engage a team of product experts to manage installation, implementation, customization, and training based on their business needs. For more information, visit manageengine.com/onboarding/iam-and-siem-onboarding.html.
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