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It is recommended to take backups before applying service pack in M365 Manager Plus. This helps to prevent accidental loss of data.
Prerequisite: Before proceeding to restore the database, you need the name of the backup file you want to restore. In order to identify the name of the backup file, go to the product_installation_dir/backUp folder. The backup files are stored in this format:
OfflineBackup_yyyymmddhhmmss, where yyyymmdd is the date and hhmmss is the time at which the backup was taken. Make a note of the backup file you want to restore.
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