Self Service Password Management

ADSelfService Plus Service Pack Installation

We strongly recommend you to take backups before migrating. This helps you prevent accidental loss of data.

Service Pack Installation Steps:

Follow steps 1 through 9 to apply the service pack.
  1. Shut down ADSelfService Plus
    1. If the product runs as an application, click on Start --› All Programs --› ADSelfService Plus --› Stop ADSelfService Plus.
    2. If the product runs as a windows service, click on Start --› Run --› type "services.msc" --› Stop "ManageEngine ADSelfService Plus".
  2. Execute the stopDB.bat file under <ADSelfService Plus>\bin directory.
  3. Backup ADSelfService Plus by zipping the contents of <ADSelfService Plus> directory.
  4. In case of MS SQL Database Server, take a backup of the database also.
  5. Open Command Prompt and execute the UpdateManager.bat file under <ADSelfService Plus>\bin directory.
For Windows Vista, Server 2008 and higher machines with User Account Control enabled, start the Command Prompt as an administrator (right-click Command Prompt and select 'Run as Administrator')
  1. Click Browse and select the .ppm file that you have downloaded.
  2. Click on Install for the service pack. Depending on the amount of data to be migrated, the installation procedure may take a few minutes. Please do not terminate prematurely.
  3. Click Close and then Exit to quit Update Manager tool.
  4. Start ADSelfService Plus.
Note:If you need to apply more than one service pack, follow the same instructions for each installation.


How do I find out my Current build number?
  1. Log in to the ADSelfService Plus web client.
  2. Click on the License link at the top right corner.
  3. Find the Build number.


Need Help?
You can contact ADSelfService Plus Support at any time for assistance in upgrading ADSelfService Plus to the latest version.